Carla Bryant

Experience

• 

  National City Bank

  Jan 1998 - Jan 2002

  Researched monetary and non-monetary encoding errors; listed errors, missing/extra bundles.Debited and/or credited customers, provided customer service to customers and other banks. Processed and balanced checks on a daily basis.

  • Operations Processor II

    Jan 2000 - Jan 2002

  • Proof Operator

    Jan 1998 - Jan 2000
• 

  ACE Cash Express

  Jan 2003 - Jan 2004

  Manager/Teller

  Accurately balanced cash terminal and safe. Cashed government, payroll and travelers checks. Accepted payments for utility bills.Issued short-term loans, entered information into the computer system, provided customer service to the public.

• 

  Dollar Bank

  Jan 2004 - Jan 2007

  Processed and applied loan payments, added and deleted ACH drafts, adjusted maturity dates, interest rates, and payment amounts. balanced ledgers, and waived annual and late fees.Maintained line-of-credit accounts, processed checks drawn on line-of-credit accounts, deposited and withdrew funds from accounts, charged off accounts, and provided customer service to customers and other bank employees. Provided loan, balance and pay-off information to Home Equity loan customers. Ordered payment history and amortization schedules. Provided customer service to customers and other bank departments. Processed loan payments, balanced settlement ledgers, adjusted credit limit, opened and closed accounts.

  • Consumer Loans Account Maintenance Specialist

    Jan 2006 - Jan 2007

  • Consumer Loan Service Assistant

    Jan 2004 - Jan 2006
• 

  Bank of America

  Jan 2007 - Jan 2009

  Transaction Processing Specialist

  Input payments on multiple loan accounts. Processed Bankruptcy Trustee Ledgers. Input automatic draft information to multiple accounts.Cleared and balanced cash batches.

• 

  Bank of America

  Sept 2009 - Nov 2010

  Sr. Operations Representative/Escrow Specialist

  Researched and verified tax and insurance information through individual county tax collectors, insurance agents and company vendors. Processed tax and insurance information for customers who qualified for loan modifications.Input data in the computer system on multiple loans. Also provided customer service.

• 

  Portis & Co. Inc.

  Sept 2011 - Apr 2012

  Junior Accountant in Training

  Assisted in preparing customer's payroll and yearly taxes thru QuickBooks and Creative Solutions.Maintained company finances. Created and mailed documents to customers. Updated customers files. Scanned documents into the computer system. Provided customer service.

• 

  Lender Processing Services, Inc. (LPS)

  Jul 2012 - Oct 2013

  Loan Closer/Escrow Specialist

  Prepared HUDs, processed revisions as requested, via email. Heavy data entry. Changed loan amounts, updated payoff amounts and lender credits. Updated and/or completed loan terms. Verified HOI and property taxes. Created HOI and Tax checks within the system. Calculated daily interest. Provided customer service to clients and assist notaries with their closing.

• 

  Citizens Commercial Banking

  Jun 2014 - Mar 2015

  Contact Center Specialist II

  Provide customer service and solutions to credit card holders, in an efficient manner and timeframe.Responds to routine incoming customer calls/requests regarding account activity and account related services in conformance with policy, procedures and service quality standards.

• 

  Urban Lending Solutions

  Mar 2015 - Jul 2015

  Mortgage Loan Closer

  Obtained and verified customer's information. Calculated HOI and Taxes for escrows: reviewed and balanced HUD 1 and HARP Loans. Reviewed and insured all conditions are cleared; verified the tolerances are within guidelines. Prepared and sent Closing Instructions to the Title Companies and Processors for approval. Scanned and shipped the Final Closing Documents.

• 

  Stearns Lending, Inc

  Aug 2017 - Apr 2018

  CD Drawer/Funder
• 

  Commonwealth of Pennsylvania

  Mar 2019 - now

  Process Appeals (Monetary, Non-Monetary, and PUA). Process Referee's Decisions and upload the documents to the client's electronic folder. Process all incoming and inter-office mail. Open and deliver mail to the appropriate persons and /or departments. Scan, Fax, File, and copy documents as needed. Communicate thru email, skype, and IM. Frist point of contact. Welcomed and greeted clients. Collected, sorted, and distributed all inter-office and U.S. Mail. Researched and retrieved case file information, using multiple computer applications. Scanned and uploaded documents to the appropriate case files.. Heavy data entry. Performed other clerical duties as needed.

  • Clerk Typist 2

    Aug 2020 - now

  • Front Desk Clerk

    Mar 2019 - Aug 2020