Sinan KILIC

Experience

• 

  PcDestek

  Aug 2012 - Sept 2013

  Technical Specialist

  Providing online and on-site technical support to customersResolving software and hardware issues

• 

  Ulus Özel Musevi Okulları

  Oct 2013 - May 2014

  IT Specialist

  Providing technical support for classroom technologiesIT Asset managementOn-Offboarding processCoordinate with external vendors for network and system infrastructure support

• 

  NexGen Bilişim Teknolojileri

  Aug 2014 - May 2015

  IT Specialist
• 

  Argonath Mühendislik

  Jan 2017 - Feb 2018

  IT Specialist

  Providing online and on-site technical support to customersResolving software and hardware issues

• 

  TEKNOSER

  Jun 2018 - Feb 2019

  Helpdesk Agent

  I worked as a Help Desk Agent for THY employees

• 

  Bilge Adam

  Feb 2019 - Mar 2021

  Preparing and managing images for computers used in classrooms for educational purposes.Account management for employees and students

  • Senior Technical Support Specialist

    Jan 2020 - Mar 2021

  • Technical Support Specialist

    Feb 2019 - Jan 2020
• 

  ASHAN TRADİNG

  Mar 2021 - Jun 2022

  IT Specialist

  Managing and maintaining the company's IT infrastructurePlanning and implementing hardware and software updatesAccount managementOn-Offboarding processMonitoring and analyzing web analytics and performance reports

• 

  TurkNet

  Jun 2022 - now

  • Onboarding and Offboarding IT Management: Managing and optimizing processes such as user account creation, access rights management, and device assignments.• Asset Management: Keeping the IT inventory up-to-date and effectively monitoring asset management processes.• Microsoft Power Automate: Streamlining workflows to enhance the efficiency of IT processes through automation.• Atlassian Jira Management: Managing and tracking IT support requests, ensuring continuous process improvement.• Mobile Device Management (MDM) - MacOS: Implementing and managing Mobile Device Management solutions for MacOS devices.• Microsoft 365 Administration: Managing user accounts, licenses, and security settings, ensuring smooth operations and compliance.• CCTV System Management: Installing, managing, and performing regular maintenance on CCTV systems.• VIP Support: Providing tailored support services for high-priority users.• Atlassian Project Management: Efficiently handling project management, license administration, and user account organization. Show less

  • Senior IT Support Specialist

    Jan 2024 - now

  • IT Support Specialist

    Jun 2022 - Dec 2023