Dat Lam

Experience

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  Grand Hotel Saigon

  Jan 1997 - Jan 2009

  Front Office Supervisor

  • Monitoring activities of Receptionist: ensuring welcome activities demonstrate professionalism.• Manage reservation activities: monitoring reservations, complete and effective procedures for resolving any issues related to guests during their stay at the hotel.• Support the departments in hotel and work closely with partners and suppliers. Make sure to minimize costs and maximize profit in the reception and reservations activities.• Support switchboard department in answering the phone at home and abroad, as well as guests staying at this hotel. Show less

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  The First Hotel

  Jan 2009 - Jan 2011

  Assistant Sales Manager

  •Forecasts future travel patterns and provides trade feedback to the management•Monitors and supervises Sales team’s production and activities•Compiles contract analysis, allotment materialization•Responsible for the execution of yearly budget and developing business of related market segmentation•Ensure the availability of after-sales services and, in particular, concerns with clients who have registered complaints

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  Hotel Nikko Saigon

  Jan 2011 - Jan 2014

  Assisstant Front Office Manager

  •Supervise continuous 7 day/week, 24 hour front office operation, night audit and housekeeping operations and assigned staff, including hiring, training, evaluating performance and scheduling work.•Monitor all front office financial operations, including group billing, verifying rates/discounts, daily sales reconciliation, petty cash and room inventory controls.•Maintain customer service/satisfaction standards•Maintain and promote a team work environment with effective and clear communication amongst co-workers.•Responsible for the training of sales managers and staff. Show less

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  Wooshu Hotel

  Apr 2011 - Aug 2011

  Front Office Manager

  •Manage operation of the Front desk including Cashier. Ensure that policies and procedures are complied with the highest standard of service and guest satisfaction.•Review room availability status, room blockage and special requests on a daily basis through working closely with Reservations Manager and liase on all groups and FIT movements.•Monitor open and close on day status to maximize room revenue and demonstrate the concept of yield management.•Ensure that budget and cost effectiveness at the Front Desk are achieved.•Work with Housekeeping and Engineering on daily operations regards to guestroom status. Show less

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  Grand Hotel Saigon

  Jan 2014 - Jan 2019

  •Assist the General Manager in his day to day operations.•Directly supervises all front office personnel and ensures proper completion of all front office duties.•Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. •Prepare monthly reports and budget for front office department. •Be responsible for the daily sales efforts and is responsible for the overall positioning of the hotel, brand communication and the development of customers for the property including: Rooms, Dining Outlets, and Banquets. •Be responsible for rental revenue, yield strategies, implementation, market performance and meeting budget, forecast, and optimal business mix targets. Strategies will include pricing, status, direct sales, market mix, marketing, and public relations.

  • Front Office Manager

    Jan 2017 - Jan 2019

  • Director of Sales and Marketing

    Jan 2014 - Jan 2017