Jannatul Haque

Experience

• 

  Grameenphone Ltd

  Aug 2003 - now

  ≥ Develop and manage new product portfolio in postpaid to acquire new accounts or customers≥ Identify and define customers segments within Enterprises, prioritize them and position the product/brand to the right segment≥ Drive channel to achieve Gross Add target and establish new channels where applicable≥ Perform new customer base management activities to minimize churn and drive revenue≥ Undertake activities to support market launch as per the campaign plans≥ Conduct UAT to ensure proper product functionality and charging≥ Undertake additional activities to ensure smooth customer on boarding journey≥ Reporting and close monitoring of products and new accounts≥ Assist Head of Enterprise Postpaid in developing Postpaid strategy and Quarterly tactical plans Show less ≥ Develop and manage new product portfolio in postpaid to acquire new accounts or customers≥ Identify and define customers segments within Enterprises, prioritize them and position the product/brand to the right segment≥ Drive channel to achieve Gross Add target and establish new channels where applicable≥ Perform new customer base management activities to minimize churn and drive revenue≥ Undertake activities to support market launch as per the campaign plans≥ Conduct UAT to ensure proper product functionality and charging≥ Undertake additional activities to ensure smooth customer on boarding journey≥ Reporting and close monitoring of products and new accounts≥ Assist Head of Enterprise Postpaid in developing Postpaid strategy and Quarterly tactical plans Show less • Detail activity planning, monitoring & evaluation for Direct Sales.• Develop KSI for Direct Sales Channel in alignment with commercial strategy.• Forecasting model development for the channel.• Strategic planning, monitoring and follow up to achieve Voice target.• Develop strategy & initiatives to increase Unit/ Channel efficiency.• Drive initiatives to ensure efficient policies, procedures and SLAs with Credit Mgt & Banking to ensure Business Customer Experience Index.• Drive initiatives to increase channel efficiency. Show less • Overall supervision of Zonal Business Solutions sales & service activities. • Maintain regular inter-action with other cross functional unit for smooth zonal operations. • Develop and achieve Zonal Direct Sales Targets in line with Divisional Objectives. • Developing strategies for new Clients hunt • Facilitating the people management and skill development of the direct sales team • Lead the respective teams to implement Zonal Direct Sales Plan. • Managing sales efforts, including activities of direct sales representatives to ensure individual & zonal quarterly target • Retain existing clients and developing and maintain relationship. • Formulating Customer win-back strategies in Business Market. Show less

  • Deputy General Manager, Market Development, Enterprise Postpaid

    May 2017 - now

  • Lead Specialist, Planning & Execution Support, Direct Sales

    Nov 2014 - May 2017

  • Lead Specialist, Market Development, Enterprise Postpaid

    Oct 2016 - Apr 2017

  • Specialist, Direct Sales Planning & Execution

    Aug 2011 - Nov 2014

  • Manager, Direct Sales

    Jun 2010 - Jul 2011

  • Deputy Manager, Direct Sales

    Sept 2007 - May 2010

  • Deputy Manager, SME Customer Management

    Sept 2005 - Aug 2007

  • Officer, Call Center, Customer Management Division

    Aug 2003 - Aug 2005