Esther Qi

Experience

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  微创（中国）有限公司

  Jan 2018 - Oct 2019

  Technical Support Engineer

  Working as a support engineer in Microsoft Asian-Pacific Technical Support Center to provide technical support for Office 365 and improve the customer satisfaction. Responsible for the installation and activation of Office 365, and the support work for Exchange online, Skype for business, Sharepoint online, and so on for some small businesses at the beginning of my work. Later on, moving to the Exchange Online support for enterprise,offering troubleshooting for the mail services in cloud and hybrid environment. 收起

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  AvePoint

  Oct 2019 - Aug 2021

  Technical Support Engineer

  1. Provide support and service for customer, communicate with the product team to provide customer’s requirement for some new features, cooperate with sales team to achieve more renewals. 2. Troubleshooting issues with the on-premises products like DocAve, FLY as well as Avepoint Online services, analyze the logs, have remote session to solve customer issue. Through emails and phone calls, we discuss with customer and improve customer’s satisfaction. 3. Most of our products are developed on the basis of Microsoft products, which include Office 365, on-premises Sharepoint server, Exchange sever, and so on. Helping customer to back up and restore the data, do the migration from on-premises servers or other service to on-premises servers and to Office 365, I am also familiar with the Domain controller, Exchange and SharePoint Servers, SQL server as well as Office 365. 收起

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  Microsoft

  Aug 2021 - now

  Technical Support Engineer