Mogie McCall

Experience

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  United Building Society

  Jan 1981 - Jan 1982

  Teller

  Responsibilities Trained to serve customers, manage money and liaise with major clients. Provide expertise on various investments in the building society sector.Reason for Leaving I was boarding in Felixton Richards Bay and relocated to Tongaat in Durban

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  Celrose Ltd

  Feb 1982 - Dec 1983

  Scheduler

  Responsibilities Produce weekly petty cash and schedule payments to shipping agents and major companies. Reconcile accounts to bank statements.Reason for Leaving Temporary assignment

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  Mondi Board Mills

  Jan 1984 - Dec 1985

  Creditors Clerk

  Responsibilities Manually batch invoices and match goods delivery notes to invoices for payments. Provide assistance to credit controller and answer telephonic queries. Reason for Leaving Processes were very manual and cumbersome. I had to write manual goods received notes, no computers to log information.

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  Blaikie Johnstone

  Jan 1986 - Dec 1990

  Creditors Clerk

  Responsibilities Capture invoices, receipts, journals and produce reporting for financial section. System support and maintenance. Reason for Leaving Better career path and remuneration package

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  Richards Bay Minerals

  Jan 1991 - Jun 2000

  Responsibilities Motivation for discount targets. Supervisory management of creditor's clerks. Continuous improvement strategies in regard to payment structures for efficient payments for discounts.Reason for Leaving Richards Bay Minerals outsourced the IT department to Gijima AST and I was in training at the time in IT Responsibilities Supervisory management of creditors clerksSystems integration with other departments Discount targets infrastructureAccounts Payable ClerkMaintained invoice capture for monthly cheque payments. Reconciled creditor's statements and filing. Telephonic queries.

  • Acting Accountant

    Jul 1995 - Jun 2000

  • Assistant Accountant

    Feb 1995 - Apr 2000

  • Accounts Payable Clerk

    Jan 1991 - Apr 1995
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  AST

  Jul 2000 - Jun 2001

  Position Trainee Systems Analyst

  Responsibilities Mogie conducted systems analysis, design and development for an Internal Auditors application and a Hazardous Chemicals application for the Clinics. Financial

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  Gijima AST

  Jul 2001 - Dec 2006

  Summary Mogie was responsible for the information management within SQL Server databases and the associated information integration. In addition she developed applications in Visual Basic. Educationally she completed the following training:Microsoft Certified Solutions Developer Certification. Systems integration and infrastructure.Object oriented designing,Systems analysisDatabase design. Due to her sound business knowledge of inter department business process she was responsible for the development of the following business applications:Internal Auditors Management Reporting System Hazardous ExposuresRisk Assessment Time Control for Contractors SHEQ Incident Recording Asset Incidents Show less

  • SAP Project Team Analyzer

    Apr 2006 - Dec 2006

  • Senior Programmer

    Jul 2001 - Dec 2006
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  Engineering and Projects Company

  Feb 2007 - May 2009

  Summary EPC established a project team for implementing third party applications. Mogie was responsible for negotiating and managing 3rd party service level agreements, third party application maintenance and upgrades as well as managing the associated database environments. Achievements included:Managing the QA and training environment for rolled out business applications. Implementing an asset management system with associated data analysis, further report development and barcode printing.Managing the IT Operations in an acting roleDeveloping the IT operational policies and procedures. Show less Summary EPC required the development of a new in-house document control system for management of all engineering project deliverables and the associated internal business and client documentation. This is a core business application for EPC and continues to be utilized operationally within each engineering project. Mogie's responsibility was to manage the full software development lifecycle as well as establish the associated end user support structures including training and rollout. Responsibilities spanned:Technical Solutions ArchitectingBusiness AnalysisProject ManagementUser Support StructuresTraining Show less

  • Solutions Developer/Implementation Coordinator

    Dec 2008 - May 2009

  • Testing Specialist

    Jun 2008 - Nov 2008

  • Document Control Administrator/Developer

    Feb 2007 - May 2008
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  EPC

  May 2009 - Mar 2011

  Business Information Systems Operations Specialist

  Summary Mogie was responsible for the operational management of all business and information systems across the business unit. Responsibilities included:Provide strategic analysis, design and improvements to promote system automation and data integration. Liaise and manage third party software vendors and consultants to ensure functional alignment with operational business requirements. Manage SLA contracts with third party vendorsCoordinate and implement system upgrades across business units. Ensuring current technology trends are adhered to by implementing new systems and upgrading existing systems. Manage ad-hoc development to assist in data mining to promote integration across the business units, integrating data through central repositories thereby eliminating spreadsheet usage and aligning user interaction. Ensure user support for operational systems is provided nationally across all branches. Show less

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  Ctrl Shift

  Jul 2011 - Oct 2011

  Business Process Analyst

  Analyze requirements from client and develop processes in Metastorm with form design. Test with solutions manager for efficient results and integrate into clients production environment.

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  Aveng IT

  Sept 2011 - Jun 2013

  IT Service Delivery Consultant

  Managing and analyzing the IT services produced to the business units that form the Aveng Group. Ensuring IT governance in respect to change and incident management on a technical aspect.

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  Aveng

  Jul 2013 - now

  Implementing the BrightWork Project Management Tool, providing training and marketing across the business units. Responsible for planning, directing and coordinating the activities of large or several smaller sized technology projects to ensure that all the goals are accomplished. Develops project plans specifying goals, strategy, staffing, scheduling, identification of risks, contingency plans and allocation of resources. Formulates technical scope and objectives of project. Directs the activities of project personnel to ensure project progresses on schedule, within budget. Establishes standards and procedures for project reporting and documentation. Reviews status reports prepared by project personnel and modifies schedules and plans. Prepares project status reports and keeps management, clients informed of project status and related issues. Show less Creating and obtaining buy-in for the structure of the Service Level Agreements.Negotiating Service Level Requirement and Service Level Agreements with Customers.Ensuring Service Level Targets / Service Level Objectives within the SLA is met.Ensuring that all templates for the Service Level Management process are up to date.Ensuring all backend agreements for SLA’s are established, including Operational Level Agreements, Underpinning Contracts and also agreements for the IT Service Management processes.Measuring and Service Level Reporting for IT Services.Building strong relationships with Internal and external IT service groups, and other ITIL processes, in particular IT Vendor Management, Change Management, Incident Management and IT Service Management. Establishing and setting requirements for tools to underpin the process, such as SLA and Service Catalogue / Service Portfolio tools. Responsible for overseeing the service of day-to-day service operations management for AGIT- Is AGIT’s principal contact, for any operations-related concern- Focuses on customer satisfaction by eliciting, processing, responding and taking action on customer feedbacks in a timely manner- Defines appropriate service level agreements, through scientific data gathering and calibrating expectations with the client/business users, and monitor the manner of service deliveries. - To assist in formulating the operational procedures and continuously look to improve the processes of AGIT- Supports initiatives to take forward the development and improvement of AGIT, including design and enforcement of workflows and Standard Operating Procedures for all areas of responsibility- Works with OG and BU management in learning to develop ideas for growth - Communicate regularly with clients and technical staff about client satisfaction issues, expectations, and project potential- Works with suppliers and service teams to ensure timely delivery of products Show less

  • IT Project Manager

    Nov 2014 - now

  • Service Level and Performance Manager

    Jul 2013 - Oct 2014
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  Dimension Data Middle East and Africa

  Dec 2018 - now

  Service Level Manager