Yoana Yaneva

Yoana Yaneva

Followers of Yoana Yaneva794 followers
location of Yoana YanevaPlovdiv, Plovdiv, Bulgaria

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  • Timeline

  • About me

    Project Manager at Language Bear

  • Education

    • University of Plovdiv "Paisii Hilendarski"

      2020 - 2024
      Bachelor's degree Computer Science
  • Experience

    • TELUS

      Sept 2020 - Mar 2024

      • Manage a team of up to 40 individuals, providing guidance and delegating tasks to ensure efficient operations.• Address escalated cases swiftly, employing effective problem-solving techniques to identify and implement optimal solutions.• Report and analyze Key Performance Indicators (KPIs) to track team performance and identify areas for improvement. • Addressing customer inquiries regarding company offerings, products, or services.• Routing customers to appropriate departments or supervisors as needed.• Engaging in verbal and written communication in both Bulgarian and English to assist customers effectively.

      • Customer Service Team Lead

        May 2021 - Mar 2024
      • Customer Service Agent

        Sept 2020 - May 2021
    • Language Bear

      Apr 2024 - now
      Project Manager

      • Handling client orders in the company's ERP platform and devising execution plans according to client requirements and deadlines.• Distributing tasks among linguists and maintaining daily communication with clients and linguists to facilitate smooth execution of projects.

  • Licenses & Certifications

    • Web Development

      Udemy
      Apr 2023
    • Cambridge Assessment English

      Cambridge University Press & Assessment English
      Oct 2019