Ron Lacock

Experience

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  Hewlett-Packard - EDS

  Oct 1984 - Aug 1994

  Sales Support Leader / Project Manager

  Ron started his career as a desktop support technician. He then became a project manager followed by sales support and finally helped build EDS’ network services organization.

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  AT&T Solutions

  Sept 1994 - Sept 1996

  Division Manager

  I was involved in many aspects of building a new business unit in AT&T called AT&T Solutions. This included helping build compensation models, sales forecasts, the outsourcing business model, organizational structure, recruiting, and associate career paths. I managed the development of the methodologies, tools and applications used in pursuing new clients.

• 

  Vertek Corporation

  Sept 1996 - Sept 1997

  Executive Director

  I built a new practice in Vertek that provided consulting services and application tools for vendors and clients conducting data center, desktop, and network outsourcing.

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  Dell Services

  Sept 1997 - Feb 2014

  • Dell Services initiated a program to drive the transformation of Dell Services business and operational processes. We moved 4814 people from our accounts into our horizontal delivery organizations. Next Ron led an effort to transform the way our account leadership teams were structured in their duties and how they interacted with legacy Dell sales teams. Then he led an improvement effort for our Service Management tools and processes to improve customer satisfaction. Ron was responsible for the operational and P&L delivery of our western region commercial accounts. This included business development, contract negotiation, client satisfaction, financial results ($70M annual revenue), revenue and profit growth, and the quality of operational delivery. He also had this role from October 2005 to October 2006. Ron was tasked to build a dedicated infrastructure consulting capability and organization for the company. After it was built, the 360 member Enterprise Technology Consulting (ETC) team delivered Project Management as well as Consulting & Engineering Services in areas such as service management, server virtualization, Active Directory conversions, data center migrations, and network or security assessments. Ron was the Industry Infrastructure leader for the Perot Systems Healthcare and then Commercial Business units. He led 1550 technicians and engineers as they delivered services to Perot customers. Ron led sales and operations for the Dallas Project Office team in the pursuit and delivery of IT project based business, application and infrastructure. His team produced $25M of revenue. Ron built and managed an organization that acted as the business interface for the newly leveraged Perot Systems Infrastructure delivery organization. This included Service Line Development, New Business Development, Transition and Migration Management, and Account Management.

  • Program Director

    Jun 2011 - Feb 2014

  • Commercial Regional Manager - Group Director

    Feb 2009 - May 2011

  • Infrastructure Services (IS) ETC Founder and Leader

    May 2007 - Jan 2009

  • Infrastructure Services (IS) Commercial and Healthcare IIL

    Jan 2002 - Apr 2007

  • Project Office Director

    Jan 1999 - Dec 2001

  • Director of Infrastructure Business Management

    Sept 1997 - Dec 1998