Experience

• 

  Aon

  Jan 2018 - Feb 2019

  Account executive

  Reporting to Director of Client Relations (Medical Claims) - Curating PowerPoint communication decks for internal stakeholders's presentation to clients- In-depth research of prospective client's portfolios- Generating insights based on qualitative and quantitative research of prospective clients

• 

  Hogarth worldwide

  Jan 2019 - Jan 2019

  Events associate

  Reporting to Director of Events, HOGP, Hogarth Worldwide - Planning and execution of large scale government roadshows and corporate events- Onsite operations support in inventory, logistics, acting as a point of contact for stakeholders- Manage, liaise and coordinate third-party vendors to ensure the efficiency of set-up and execution of the event - Responsible for quotations and invoices while generating purchase orders and payments for vendors- Liaise and support internal stakeholders and clients on curating event collateral, such as artworks and ordering of premiums Meno dettagli

• 

  Tdcx

  Apr 2020 - Feb 2022

  Client service associate (english market)

  Seconded to the world’s largest Social Media MNC, Reporting to Team Lead of Oceania and English Market- Providing post-sales customer service/troubleshooting support to regional clients and help grow their business and assets through social media advertising on Partner’s platform- Working hand-in-hand with Partner’s platform and deep diving into client’s needs to provide personalised support and recommendations- Using data-driven approach to generate actionable insights to further enhance products, services and customer experience through Business Analytics- Identifying trends to enhance partner support process, while optimising workflows and improving operational efficiency- Gathering client’s and Partner’s feedback to enhance advertising products and customer experience Meno dettagli

• 

  Deliveroo

  Feb 2022 - Jan 2024

  Reporting to Head of SMB & Commercial Ops, Deliveroo SG- Managing a shared portfolio of most profitable restaurant partners.- Providing support via case closing and scaled outreach.- Using data-driven insights and industry knowledge in assisting restaurant partners to scale and grow.

  • Mid Market Account Manager

    Feb 2024 - Jan 2024

  • SMB Account Manager

    Feb 2022 - Feb 2024
• 

  Qashier

  Jan 2025 - now

  Business development manager