Experience

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  Lds infotech pvt ltd

  Jan 2020 - Jul 2021

  Customer support engineer
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  Meridian solutions

  Jul 2021 - now

  Technical support specialist

  Providing technical support to customers.Troubleshooting technical issues.Documenting customer issues.Escalating complex issues and Providing product feedback.Collaborating with cross-functional teams and Staying up-to-date with product knowledge.

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  Meridian solutions

  Jan 2023 - now

  M365 support team lead

  Leadership: As a team lead, my role is to lead and manage a team of developers or engineers.Project Management: I'm responsible for managing the project timeline, budget, and resources to ensure that the project is completed on time.Technical Expertise: I have a strong technical background and be able to provide guidance and support to my team members in technical areas.Mentoring: As a team lead, I mentor and coach my team members to help them develop their skills and improve their performance.Problem Solving: i'm able to identify and solve problems quickly and effectively to keep the project on track. Show less