Louis Kiddell

Experience

• 

  Lou's Dirty Work Inc.

  Jun 2003 - Aug 2012

  Summer Job

  Started a paper delivery and garbage recycling service for a lake access community, as well as odd jobs such as water taxi service, property clean up, and labour jobs.

• 

  Canwest Productions Inc.

  Jun 2014 - Sept 2016

  -Offering first level support for common help desk issues such as network printer connectivity, and mobile support. -Maintaining and updating websites.-Ad hoc requests -Sold exhibitor space in consumer trade shows. -Made 30 points of contact per day, most of them phone calls.-Facilitated negotiations and exhibitor contracts

  • Contract IT Support

    Jun 2014 - Sept 2016

  • Sales Representative

    Jun 2014 - Aug 2014
• 

  Alberta Health Services

  May 2015 - now

  Working on a team responsible for the migration of all Alberta Health Services devices from Windows XP to Windows 7. Some of my responsibilities include:-Application analysis which includes research and contacting vendors to assess compatibility of software-Developing relevant documentation, business processes, exceptions scenarios, and facilitations – collaborating with program team members and working independently-Collaborating with internal and external project teams (technical and business) to capture requirements & technical specifications -Hands on with systems analysis, requirements gathering, and meeting facilitation, with a Computer Science education focus Show less

  • IT Zone Manager - Technology Client Support Services - Calgary Zone

    Dec 2024 - now

  • IT Manager - Technology and Related Services Requests, Inventory, and Procurement

    Jun 2022 - Dec 2024

  • IT Senior Project Manager

    Jan 2020 - Jun 2022

  • IT Project Manager

    May 2018 - Jan 2020

  • Project Coordinator

    May 2017 - May 2018

  • Project Coordinator - Coop Student

    May 2015 - May 2017