Experience

• 

  Cmc ltd

  Jan 1999 - Jan 2006

  Sr it engineer

  Responsibilities includes:Creation of Test plans, Performance Testing, Load Testing on Unix platforms.Lead the team of ~20 QA resources used to do the task allocation, collect test metrics and publish the reports to leadership.Conduct reviews and provide feedback to improve the quality of deliverable.

• 

  Accenture

  Sept 2006 - now

  Senior manager

  End to end Project Management:Managed large project teams and delivered high-quality deliverables that meet schedule and budgets.Conducted Quality and delivery audits for multiple projects at different phases and provided recommendations.Strong ability to understand the proficiency in designing & developing new products in conformance to pre-defined technical specifications.Handled multiple Application Delivery projects and Service Delivery Management projects simultaneously.Good at implementing industry best practices in Project Management and Service ManagementConducted weekly/monthly Risk Management meetings at Portfolio/Engagement level and devised mitigation plans. Ensuring stage gates are conducted on time and come up with corrective actions. Track & report project status at engagement level.Managed client expectations and ensuring customer satisfaction.Having excellent interpersonal skills to build positive working relationships across groups. Implemented schedule compression techniques on need basis and tracked project milestones.Handling projects in different stages such as initiation, execution, monitoring & controlling and closingDrives value additions/process improvement initiatives within the service lines/Engagement levelService Delivery Manager:Provided Support to different service lines - Line1/2/2.5/3 and Change/Release Management.Helping ICs in driving L1, L2 & L3 support to Partners/Marketing Applications.Driving the team to address the Service Requests as per SLA defined in SoWConducting meetings, handling escalations and creating/enhancing processes and performing AuditsHandling pro-active and reactive Problem Management, Enhancement requests, VSTS bugs, aging analysis, triage calls, project team meetings, reviewing BRD’s/ FSD’s and creating enhancing processCreating and reviewing metrics reports on daily basis and also shares with client on weekly basis. Show less