Aravind Raj Muthi

Experience

• 

  Metcash

  Jul 2010 - Apr 2012

  Promotions Coordinator WA/SA
• 

  INTECSEA

  Jul 2012 - Aug 2012

  Helpdesk Support(Internship)
• 

  Zetta Group

  Aug 2012 - Nov 2012

  Rollout Technician - Windows 7
• 

  RAC WA

  Jan 2013 - Dec 2021

  • Maintain Windows 10 and Office 365 monthly patching through SCCM and Intune.• Plan, test and perform Major Changes relating to Win 10 and Office 365 upgrades.• Packaging applications for deployment through SCCM.• Work with external vendor to upgrade all our meeting room facilities to improve user experience.• Actively participate in identifying opportunities for process improvement or automation.

  • End User Platform Analyst

    Nov 2019 - Dec 2021

  • Senior Support Analyst

    Sept 2014 - Nov 2019

  • Support Analyst

    Jan 2013 - Sept 2014
• 

  Accenture

  Feb 2022 - Jul 2024

  Site Support Field Technician (FIFO)

  Desktop Support:• Provide 2nd level technical support to internal customers in regard to BAU incidents and requests that include but not limited to PC imaging, software deployment, Endpoint manager, Bitlocker and MS Authenticator.• Making sure tickets logged in ServiceNow meet the Service Level Agreement with the business.• Add new printers to site print server which includes driver and IP address assignment, and port configurations. Network:• Patching wall ports in Comms room.• Identify current port configurations and raise requests with Network team to reconfigure port based on customer needs. • Work with Network team to resolve incidents relating to Cisco devices.• Rack and unrack Cisco devices as and when required.Others:• Working with offshore team to onboard VC units installed by vendor. Show less

• 

  Infosys

  Jul 2024 - now

  Field and International services - FIFO