Carol Matos

Experience

• 

  Caribbean Cargo Forwarding

  Dec 2011 - May 2013

  Asistente de operaciones

  Customs Clearance process for important clients such as: Despacho de la 1ra dama, BAT Dominicana, and Importaciones 20&10.Highly trained in foreign trade.knowledge of the customs regulations and administrative regulations. Knowledge of correct classification and the taxable value of the imported products, restrictions, special taxes and ports regulations.

• 

  TRANSCALL

  Nov 2014 - Feb 2015

  Bilingual Customer Service Representative

  • Process payments while provide an outstanding experience to the customers• Maintain metrics on goal or above.• Resolve service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.• Manage large amounts of incoming calls.

• 

  Teleperformance

  Feb 2015 - Jul 2019

  Develop innovative, creative and proactive recruitment strategies to meet the business needs of each client department• Co-Responsible of DR ITAL’s budget usage and manage cost per hire efficiencies.• Monitoring our competition recruitment strategies- Business Intelligence Reports• Develop and maintain recruiting networks and relationships with various colleges, career centers and talent pipelines.• Identify networking activities such as attending career fairs, professional association meetings,and recruitment events• Supervise our telerecruiters, RAF specialist and field specialist (7 members team) + screening process.• Make sure the team follows processes according to the BEST R&S guidelines Show less Facilitates the effective staffing of a company or organization by assessing the staffing needs of their company and then identifying and recruiting talented individuals to fill those needs.Responsibilities • Accountable for the candidate experience• Filtering candidates by comparing their profile to the positions’ performance profile.• Administrating the evaluation stage environment to ensure candidates are assessing to meet standards. • Conduct face to face behavioral interviews based on competencies • Extending job offers by leveraging EVP and setting expectations to candidates • Ensuring a successful onboarding process by delivering all pre- hire and post hire documentation • Meeting hiring quotas while maintaining ensuring quality to the hiring managers Show less

  • ITAL Sourcing Coordinator

    Jul 2018 - Jul 2019

  • Talent Acquisition Specialist

    Aug 2016 - Jul 2018

  • Bilingual Customer Service Representative

    Feb 2015 - Aug 2016
• 

  Freelance

  Aug 2019 - Jun 2020

  Outsource Recruitment

  Active research of the right profile according to the job descrption.

• 

  Prestige Media

  Jun 2020 - May 2021

  Recruitment & Selection Specialist
• 

  National Debt Relief, LLC

  May 2021 - Jan 2024

  • Senior Talent Acquisition Specialist

    Mar 2023 - Jan 2024

  • Recruitment & Selection

    May 2021 - Mar 2023
• 

  Conifer Park

  Jan 2024 - now

  Senior Talent Acquisition Specialist