Experience

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  Sitel

  Oct 2006 - Jan 2010

  Management of operations of technical support center - multilingual team of 15+ technical support engineers.Consumer and Small Business Networking Solutions - Cisco Systems, Inc. Comprehensive management, coordination, and delivery of learning and development program for technical support center - multilingual team of 15+ technical support engineers.Consumer and Small Business Networking Solutions - Cisco Systems, Inc. Member of a technical support center – Consumer and Small Business Networking Solutions - Cisco Systems, Inc.Providing direct technical support services (phone – inbound, outbound, email) to consumer and small business customers.Level II.

  • Team Manager

    Jan 2009 - Jan 2010

  • Trainer/Mentor

    Feb 2007 - Jan 2009

  • CSP

    Oct 2006 - Mar 2007
• 

  Cisco systems

  Jan 2010 - Mar 2013

  Emea performance coordinator

  Developing and implementing continuous improvement solutions for performance of multiple international Technical Advisory Center sites.

• 

  Hitachi vantara

  Apr 2013 - now

  • Business Operations Manager

    Nov 2021 - now

  • Global Partner & Operations Manager

    Jan 2020 - Nov 2021

  • EMEA CS&S Business Analyst

    Apr 2013 - Dec 2020