
Timeline
About me
Business Operations Manager at Hitachi Vantara
Education

Warsaw school of economics
2012 - 2013Project management
Warsaw school of computer science
2002 - 2007Bachelor of engineering (beng) information technology
Experience

Sitel
Oct 2006 - Jan 2010Management of operations of technical support center - multilingual team of 15+ technical support engineers.Consumer and Small Business Networking Solutions - Cisco Systems, Inc. Comprehensive management, coordination, and delivery of learning and development program for technical support center - multilingual team of 15+ technical support engineers.Consumer and Small Business Networking Solutions - Cisco Systems, Inc. Member of a technical support center – Consumer and Small Business Networking Solutions - Cisco Systems, Inc.Providing direct technical support services (phone – inbound, outbound, email) to consumer and small business customers.Level II.
Team Manager
Jan 2009 - Jan 2010Trainer/Mentor
Feb 2007 - Jan 2009CSP
Oct 2006 - Mar 2007

Cisco systems
Jan 2010 - Mar 2013Emea performance coordinatorDeveloping and implementing continuous improvement solutions for performance of multiple international Technical Advisory Center sites.

Hitachi vantara
Apr 2013 - nowBusiness Operations Manager
Nov 2021 - nowGlobal Partner & Operations Manager
Jan 2020 - Nov 2021EMEA CS&S Business Analyst
Apr 2013 - Dec 2020
Licenses & Certifications

Certified scrum product owner (cspo)
Scrum allianceApr 2022
Languages
- enEnglish
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