
Timeline
About me
Corp Cisco Smartnet Customer Success Manager
Education

Sonora high school
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Sonora high school
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University of redlands
1999 - 2004Bachelors business and management
Experience

Disneyland resort
Jan 1989 - Jan 1996Culinary host
Ingram micro
Jan 1996 - Jan 2001• Achieved 120% to a $4.5 million profit quota in the second quarter of 2001, by proactively working to close large opportunities, assisting resellers and teammates in designing licensing solutions. • Developed successful relationship with new open licensing customer that resulted in a $10M gain in incremental revenue in one quarter. • Implemented product-training program with fellow sales representatives, which increased product
Volume Licensing Specialist
Jan 1996 - Jan 2001Volume License Specialist
Jan 1996 - Jan 2001

Microware computing
Jan 2001 - Jan 2003Software specialistSoftware Specialist Created and sold innovative software licensing solutions to customers, ensuring maximum legal compliance with software licensing rules along with maximum ROI. • Closed multiple large licensing deals. • Acted as liaison between company and multiple vendors, developing and strengthening relationships to grow mutual profitability.

Sigmanet
May 2003 - Mar 2008Account managerWorking closely with Outside Business Development managers, provided product quotes and solutions to solve customers technological and service needs. Processed orders and handled pre and post order logistics. • Was able to grasp difficult concepts, and explain to customer in language they could easily understand. • Helped raise revenue from 0 to 7 million dollars in the San Diego Territory in one year. • Discovered and helped close multiple large projects throughout customer base. • Acted as subject matter expert on CISCO Smartnet Solutions and Software Licensing. Show less

Computek international
May 2008 - Dec 2008Account managerWorking closely with Outside Business Development managers, provided product quotes and solutions to solve customers technological and service needs. Processed orders and handled pre and post order logistics. • Was able to grasp difficult concepts, and explain to customer in language they could easily understand. • Brought in 6 figures of new business during first 2 months of employment. • Discovered and helped close multiple large projects throughout customer base. • Acted as subject matter expert on CISCO Smartnet Solutions and Software Licensing. Show less

Eplus technology
Aug 2009 - Apr 2012Cisco smartnet sales specialistManaged Cisco Smartnet Solutions for Medium Size Reseller. • Quoted, closed and ordered Cisco Smartnet for new and renewal business.• Increased multi-year renewals business.• Managed Services Relationships with multiple Cisco Reps.• Managed and grew Cisco Services rebates both Attach and Renewal.• Consulted with Account Managers and customers on Smartnet Solutions.

Nic partners
May 2012 - Apr 2013Pre sales specialist/cisco services specialistInside Sales and Cisco Services Specialist for Medium Sized Integrator• Sales Support and Quote Preparation for Outside Account Managers.• Prepared Smartnet Renewal quotes and assisted in new Smartnet quotes.• Increased multi-year renewals business.• Managed Services Relationships with multiple Cisco Reps.• Managed and grew Cisco Services rebates both Attach and Renewal.• Consulted with Account Managers and customers on Smartnet Solutions.

Sirius computer solutions
Apr 2013 - Aug 2015Renewal sales advisorCisco Services Specialist for Nationwide Value Added Reseller• Sales Support and Quote Preparation for Outside Account Managers.• Prepared SMARTnet Renewal quotes for new and existing customers. • Interacted with internal and external customer to explain SMARTnet and other Cisco Services programs.• Increased multi-year renewals business.• Managed Services Relationships with multiple Cisco Reps.• Expert on Cisco Tools and Processes. • Consulted with Account Managers and customers on SMARTnet Solutions• Training new hires on SMARTnet and Roles and Responsibilities• Team Lead and Mentor for 5 person SMARTnet Team Show less

Lasalle solutions
Oct 2015 - Jun 2021Client services representative
Licenses & Certifications
- View certificate

Overcoming procrastination
LinkedinDec 2020 - View certificate

Time management tips: following through
LinkedinDec 2020
Languages
- enEnglish
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