Rachit Joshi

Experience

• 

  Modasia Industries

  May 2002 - May 2004

  Purchase Executive

  The work involved:+ Initial discussions with vendors on pricing + Coordination+ Tracking and ensuring timely delivery

• 

  Pepteller

  Jun 2007 - Jul 2007

  Internship Trainee
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  Bharat Sanchar Nigam Limited

  Sept 2009 - Oct 2009

  Mangement Trainee

  Business Analysis

• 

  Nokia

  Dec 2009 - Apr 2010

  Management Trainee

  Worked with Customer Delivery Operations Head, work involved+ Vendor Management and follow up+ Client Interaction+ MIS Centralisation and Dashboard + Gap Analysis+ Taking Minutes Of Meeting of the Customer Delivery Operations review meeting

• 

  Tech Mahindra

  May 2010 - Dec 2014

  Program Lead & Sr Business Analyst

  Opportunity to work with CXOs and Senior LeadershipManaged the Program Governance for Projects running in APAC (Asia Pacific) Geography+ Performed Budgeting, Forecasting, Cost Control, Variance Analysis, Project Profit and Loss + Resource Management for existing and pipeline projects, training, up skilling and resource utilisation+ Data Analytics, Trend Analysis, CSAT, EAT+ Leadership Presentation and Communication Worked as a PMO Lead for a Digital Transformation of a New Zealand Based TelcoWorked as Business Analyst for Process Reengineering Show less

• 

  Airtel

  Jan 2015 - Sept 2023

  Sr Technical Program Manager leading Digitization in B2B and B2C verticals across E2E customer journeys of Acquisition, Fulfilment and Experience. Leading an In-House Low Code SaaS (Software as a Service) Platform for Workforce Management. We grew from the team size of 6 to 150+ resources. The platform is supporting workforce management for more than 170 thousand users across multiple Line of Business across at Airtel+ E2E Program Management for more than 12 Business processes across Customer Acquisition, Fulfilment and Assurance Journeys both for B2B and B2C customers+ Leading the Business Analyst Practice for the platform+ Leading the TPMs team for the B2B business + Defined the Product Backlog, Roadmap and Strategy along with leadership team in the initial years of the platformDriving the Portfolio Management for High Value Charters of Customer Experience at AirtelWorking with Leadership Team to standardise the Program Management Practice and Tools at Airtel Show less Opportunity to frequently work with CXOs and Senior LeadershipDriving Digital Network Transformation of NOC:+ Enabled Network process Digitisation and field force management across Airtel and partner Organization+ Managed Vendor finalisation and technology strategy for setting up the network application stack+ Lead the implementation of an on premise cloud for Network Digitisation and Analytics+ Driving implementation of Unified Fault Management, Unified Performance Management and Service Management tools for Digital Network TransformationStrategic Programs for B2B Customer Experience and Customer Fulfilment Show less + Successfully Delivered transformation of Virtual Satellite service fulfilment improving delivery TAT by 20%+ Transformed and migrated the customer assurance and service fulfilment journeys for Enterprise Managed Customers leading to MTTR reduction to 50% and delivery TAT reduction by 30%Involved from Inception, business case preparation, stakeholder management, Vendor selection, procurement, requirement gathering, implementation, testing, GTM, setting up Tech Ops and handover for smooth operations. Show less

  • Portfolio Manager

    Mar 2022 - Sept 2023

  • Sr. Technical Program Manager- Product Engineering

    Feb 2019 - Sept 2023

  • Program Manager - Network and B2B Digital Transformations

    Feb 2016 - Jan 2019

  • Project Manager - B2B Engineering

    Jan 2015 - Jan 2016
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  The City of Edinburgh Council

  Jan 2024 - now

  Program Manager