Paul Richardson

Experience

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  JP Fire – Fire Protection Installation

  Jan 2008 - Feb 2010

  Owner / Partner

  • Small partnership business which specialised in installations of fire protection systems.• Learnt the basic principles of business management and our most notable clients were Rolls Royce and the Financial Times.

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  Fresenius Kabi

  Jun 2010 - Jul 2019

  - I had the trusted position of legal entity owner, leading a pharmaceutical site of ~50 employees with operational focus on secondary packaging, QC testing, QP certification and distribution of ~350 SKUs to 26 European countries.- Having progressed through the business over 7 years I took a lot of pride in taking full responsibility of £36M turnover P&L and Power of Attorney from the board to manage all relevant activities and departments from operations, supply chain, financial, legal, H&S, and pharmaceutical regulatory compliance.- Led the re-structuring project (due to implications of Brexit) of site closure dealing with the redundancy of colleagues, operational objectives, legal and tax implications and sale of the assets including land and building. Show less Accomplishments – Implemented competency development model where employees are rewarded for learning, led the performance review cycle, implemented changes in terms through consultation process. - Honed my leadership skills and joined the SLT, implemented KPI reviews in the Leadership meeting to focus the team on data driven decision making. Developed my decision making by leading the packaging, warehousing and distribution operations within a pharmaceutical secondary packaging site. - Use of lean techniques to create a production planning / machine utilisation model that increased output by 50% (~170,000 - ~270,000 units per month) using statistical analysis of previous performance.- I had a game changing impact to the growth of the site by getting investment from divisional leadership to re-build the facility and install automated equipment. This change meant a sustainable / profitable future of site, and resulted in promotion to Plant Manager. Show less

  • Head of Site

    Dec 2017 - Jul 2019

  • Operations Manager

    Mar 2017 - Dec 2017

  • Head of Packaging

    Jun 2010 - Jun 2017
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  The People Manager

  Dec 2019 - Jan 2021

  Founder

  Launched "The People Manager" a Management Training and Consultancy business.Services included:- Leadership Development: Cultivate the next generation of leaders through our immersive training programs, personalised coaching, and leadership assessments.- Team Building & Dynamics: Foster collaboration, trust, and synergy within your teams through experiential workshops and team-building exercises.- Organisational Strategy: Navigate change and optimise performance with our strategic consulting services, encompassing strategic planning, organisational design, and change management.- Executive Coaching: Empower your executives to reach their full potential with one-on-one coaching sessions focused on leadership effectiveness, communication skills, and personal development.After a time consulting with a customer, I was offered the opportunity to build a Customer Success function. Show less

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  Hectare

  Jan 2021 - now

  Manager of Customer Success

  • Built the Customer Success team from 1 to 4 people, from recruitment to playbook development, I've been instrumental in shaping our Customer Success function, including implementing CRMs, rolling out processes, and improving end-to-end customer journeys• 30% growth of grain tonnage on platform from our existing accounts in the first year of the Inventory product being launched. Being a new-to-market product, usage and tonnage market share was the key strategic driver in year one• Cross sold use of Hectare’s Trading product and converted 40% of Inventory customers in Q1 2024 leading to 37% revenue growth • Achieved a 90% renewal rate across my portfolio, our most strategic customer (signalling customer in industry) renewed for 2 years and I converted them into a partnership where they refer our product to their customers and run marketing campaigns to their audience• Collaborating across teams, I led customer go-to-market efforts for three SaaS product launches that laid the groundwork for customer acquisition and product adoption• By championing the voice of the customer, I've fostered impactful partnerships with Product Managers, Engineers, Marketing, and Design teams. This collaborative spirit ensures our collective focus remains squarely on addressing the most pressing needs of our valued customers Show less

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  Avalara

  Jul 2024 - now

  Strategic Customer Success Manager