Eric Lee

Experience

• 

  Starbucks

  Jun 2014 - Aug 2017

  - Supporting the manager in achieving daily store targets as well as sales goals.- Working together with other baristas to ensure each shift is operating smoothly without any issues.- Sharing knowledge on Starbucks products and coffee to customers.- Ensure that each customer receives a stellar customer service by connecting with the customer as well as delivering a premium and consistent product. - Manage and assign duties to employees.- Coaching new managers on stores sales targets as well managerial tasks.- Coaching new store employees. Coaching employers on beverage and food handling procedures, store operating procedures and also security procedures as well as sharing past experience.- Maintain store upkeep. Managing store inventories to ensure business continuity, and reporting store upkeep to upper management.

  • Part Time Barista

    Jan 2015 - Aug 2017

  • Shift Manager

    Jun 2014 - Dec 2014
• 

  Diebold Nixdorf

  Nov 2016 - Feb 2017

  Intern

  • Assist Supervisor in IT tasks assigned by head of department.• Accomplish tasks and fixes that needed to be completed according to deadlines provided• Assist Banks in solving ATM and CDM machine IT problems that occur.• Update Security software’s for the ATM and CDM machines.• Update Bank software interfaces as per requested.

• 

  Trisilco

  Jan 2018 - May 2023

  - Currently involved in managing a PIDM Deposit Liability System Project Tech Refresh for 1 year+.- Responsible for project operation including planning, coordinating, and monitoring.- Utilize industry best practices, techniques, and standards throughout entire project execution.- Effectively managing the project team and conducts regular team meetings to determine progress, highlight risks, and raise and appoint questions or challenges regarding projects to the customer.- Created and organized the Project Library of past and present Projects for 2 Products. Show less - Leading and managing a team of Software Developers working on a Credit Risk Management Application.- Prepare and maintain project documents and plans for new and existing projects for client.- Monitor progress of deliverables, tracks performance and ensures timely delivery and completion of projects- Encourages positive morale & continuous skills development of individual members and the entire team.- Provide leadership and technical directions for reporting issues and escalations from clients. Show less - Utilize established development tools, guidelines and conventions including but not limited to ASP.NET, SQL Server, HTML, CSS, JavaScript, and C#/VB.NET;- Performs program maintenance, modifications, and enhancements to new/existing systems through programming, testing, documenting, and training users;- Maintains existing system by identifying and correcting software defects;- Confers with user personnel and department representatives in resolving questions of program/system intent, output requirements, input data acquisition, and inclusion of internal checks and controls; Show less

  • Project Manager

    Sept 2021 - May 2023

  • Project Team Lead

    Sept 2020 - Aug 2021

  • Analyst Progammer

    Jan 2018 - Aug 2020
• 

  Madison Technologies

  May 2023 - May 2024

  Project Manager

  - Led and managed the development of a Blog Article Automation Engine utilizing ChatGPT for a Digital Marketing agency in New York. Successfully delivered the project on time and within budget, while proactively managing risks and ensuring project scope remained aligned with client expectations. (Completed 2023)- Spearheaded the development of compelling and client-focused proposals in response to Requests for Proposals (RFPs) across various industries.- Managed cross-functional teams of subject matter experts, ensuring technical accuracy and alignment with client needs. Show less

• 

  TIME dotCom Berhad

  May 2024 - now

  Digital Product Owner

  1. Leading successful digital projects, aligning technology with business goals. Creating strategies, roadmaps, and business cases to drive innovation.2. Delivering projects swiftly using agile methodologies. Facilitating workshops, leading teams, and managing projects to produce high-quality solutions.3. Working on designing and delivering engaging digital experiences that exceed customer expectations. Collaborating with various stakeholders to understand customer needs, conducting market research, and partnering with designers, developers, and QA to create and deliver exceptional digital experiences. Show less