Kahla Phillips

Experience

• 

  Porsche Cars Canada, Ltd.

  Feb 2014 - Jan 2015

  After Sales Support

  - Gained a deeper understanding of Porsche’s unique brand, products and market position - Learned how to input/extract information from Porsche reporting and data management systems such as SAP, PPN, PIWIS/PQIS, POLARIS, C@P and WWS - Administrated monthly PSMP activities including enrollments, reimbursements, account reconciliations, maturities and service reminders reports- Reviewed Importation Quality Assurance documentation and coordinated with PCNA Compliance to obtain customer recalls letters- Conducted several After Sales email mystery shops and evaluated responses- Created various parts reports and sales development analysis for management- Represented Porsche Canada at the 2014 Canadian Internal Auto Show Porsche Owner’s Lounge- Organized and attended the 2014 After Sales Business Excellence Training and Conference- Built rapport with After Sales teams in the Porsche Corporate and Dealer Networks Show less

• 

  Pfaff Porsche

  Feb 2015 - now

  • Warranty Administrator

    Sept 2018 - now

  • Service Advisor

    Feb 2015 - Aug 2018