Kateryna Coltea

Experience

• 

  Royal Caribbean International

  Apr 2011 - Jun 2016

  Starbucks Store Manager /Beverage Operations Coordinator (Human Resources specialist)

  Responsibilities as Beverage Operations Coordinator:• Responsible for executing administrative tasks within the Beverage Department, supporting a team of 180 employees.• Conducted various administrative functions, including contract adjustments, collaboration with other departments, and extensive computer usage for daily administrative tasks involving internet and Microsoft Office applications.• Managed employee sign-on and sign-off procedures, and scheduling, and provided weekly reports to management.• Conducted weekly training sessions to ensure compliance with company brand standards.• Tracked time and attendance for employees and prepared expense reports for both management and crew members.Responsibilities as Starbucks and Coffee Shop Supervisor:• Oversaw operations of three onboard coffee shops, including a full store Starbucks outlet.• Managed and scheduled employees working in the coffee shops.• Implemented standard operating procedures on a daily basis to maintain efficiency and quality.• Provided training according to Starbucks brand standards and RCCL brand standards.• Successfully achieved weekly sales targets and maintained high levels of customer service.• Maintained communication with RCCL Main Office and Starbucks company for the implementation of new promotions and menus.• Ensured compliance with US Public Health Standards.• Handled ordering and inventory management for the coffee shops, working closely with Inventory and Beverage Managers.• Delivered exceptional customer service, particularly for Russian-speaking guests, and resolved guest issues promptly.• Implemented new and aggressive sales promotions as needed to achieve revenue targets.• Prepared reports for monthly visits from the Starbucks District Manager. Show less

• 

  Reashore

  Oct 2016 - Feb 2017

  Customer Service Representative

  Provided commercial information to clients based in the EU and USA, ensuring effective communication and maintaining strong business relationships. Here are the key aspects of my role:• Script Development: Developed and delivered scripts to nurture and continue business partnerships between Reashore and client companies. These scripts were designed to facilitate productive conversations and maintain a positive rapport with clients.• Client Relationship Management: Actively managed and nurtured relationships with clients by engaging with key stakeholders, particularly managing employees, on a daily basis. This involved maintaining regular contact, addressing inquiries, and providing timely updates to ensure client satisfaction.• Utilization of Sales Knowledge: Leveraged sales-related knowledge to effectively communicate with clients. This included utilizing persuasive techniques, addressing client needs and concerns, and highlighting the value propositions of Reashore's products or services.• Daily Activity Reporting: Provided comprehensive daily activity reports to management, documenting client interactions, outcomes, and any relevant feedback. These reports served as a valuable tool for tracking progress, evaluating performance, and informing strategic decision-making.Overall, my role involved delivering commercial information to clients in the EU and USA, maintaining close business relationships through proactive communication, utilizing sales expertise to engage with clients, and providing regular activity reports to management for performance evaluation and decision-making purposes. Show less

• 

  Evalueserve

  Feb 2017 - now

  • Ensure compliance with Global Sourcing Policy guidelines to maintain procurement standards.• Support cross-departmental procurement activities, including vendor selection, negotiations, and issuance of Purchase Orders.• Manage and maintain the partner/vendor database, conducting vendor evaluations to ensure quality and reliability.• Draft, review, and negotiate contracts and agreements in collaboration with the legal team.• Collaborate with the global legal department to ensure contractual and legal compliance.• Monitor the implementation, performance, and enforcement of contracts and agreements.• Ensure adherence to Third-party Policy requirements, including contracts, NDAs, and risk assessment procedures.• Maintain and update the contract database for accurate record-keeping and easy retrieval.• Provide support for audit processes related to procurement and legal compliance.• Assist with additional tasks within the Legal and Procurement departments as needed to support organizational objectives. • Member of FunOrg and CSR teams within the company Show less • Led and managed a team of 10 individuals.• Successfully delivered multiple research projects encompassing industry analysis, competitive landscaping, supplier benchmarking, SWOT analysis, and value chain analysis.• Provided support in creating a diverse range of newsletters, conducting macroeconomic research projects across different countries, and conducting domain-specific research along the value chain of the oil & gas and power generation markets.• Took responsibility for ensuring project quality, engaging with clients, managing workflow, and overseeing people management within the team.• Conducted marketing activities such as developing monthly newsletters for existing practice areas within the team, specifically tailored to industry-specific dedicated teams.• Served as the primary point of contact for coordinating operations and workflow planning between different centers.• Collaborated with senior stakeholders on business development projects, whitepapers, market sizing studies, process improvement, and knowledge-sharing initiatives.• Developed standard operating procedures, implemented process-based changes, and facilitated the sharing of best practices across global locations to streamline workflow and improve processes.• Developed the entire Embark Training Program for new joiners by involving multiple stakeholders across the organization.• Conducted multiple interviews with potential candidates for analyst position Show less • Managed and facilitated the workflow by constantly collaborating and coordinating with teams of various sizes across four global centers - Romania, Chile, India, and China -, as well as external stakeholders.• Served as the primary point of contact for a local team of more than 30 individuals, ensuring effective communication and smooth operations.• Provided oversight for 30+ daily projects, offering guidance and support as needed.• Prioritized building strong customer relationships and optimizing processes to enhance client satisfaction.• Implemented new initiatives aimed at achieving targets, recognizing achievements, and fostering a positive work environment.• Monitored team member performance and generated weekly reports to track progress and identify areas for improvement.• Played an active role in the recruitment and training processes for new staff, ensuring a seamless onboarding experience. Show less • Conducted rapid research for short-term projects, utilizing both primary (cold calls) and secondary research methods to gather information and provide analysis in various sectors such as ITC, automotive, consumer goods, energy, banking, logistics, pharmaceuticals, and more.• Conducted primary research through cold calls and targeted secondary research using online resources and leading global databases like Capital IQ and Factiva.• Collected data on competitive intelligence, company and industry analysis, financial indicators, macroeconomic parameters, and other relevant data inputs.• Synthesized gathered information and prepared summaries, reports, and presentations using Microsoft Office tools such as Excel, Word, Power Point, and Think Cell.• Actively participated in team discussions, collaborating closely with more senior team members on project-specific areas.• Directly interacted with internal and external clients, playing a key role in building strong customer relationships. Show less

  • Procurement Manager

    May 2024 - now

  • Manager, Professional Services and Wealth Management Department

    Jan 2021 - Mar 2025

  • Senior Business Analyst

    Jan 2019 - Jan 2021

  • Business Analyst

    Feb 2017 - Jan 2019