Rammil Ryann Batac

Experience

• 

  Sitel Group

  Dec 2006 - Jul 2008

  Technical Support Specialist

  Supports customers to connect to internet via dial up connection. Guides users on initial set up and making sure they are connected properly. Troubleshoot internet issues as well as configuring desktop internet settings. Supports mail creation and other internet related issues. A consistent top performer for the entire program, designated as assistant to the Team Leader to provide guidance to other agents and assist the team Leader in making our team more Productive to improve the Team Performance. Show less

• 

  Convergys

  Oct 2008 - Mar 2016

  • Responsible in determining requirements for new systems or modifications. Provide suggestions for the development of the site as well as for the benefit of the team. Leading, guiding and train IT operations staff including new hire to ensure standard and quality assistance is prioritized. Proper distribution and delegation of jobs to all engineers, train others in the proper use of hardware and software. •Responsible in providing technical assistance to end users, providing assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronical mail and operating systems. Enter commands and observe functioning of system to verify correct operations and detect errors. Responsible in Installing and perform minor repairs to hardware, software or peripheral equipment, following design or installation specifications. • Responsible in assisting and guiding customers on their mobile subscription from vehicle. Assisted clients/customers in renewing their yearly subscription as well as topping up additional minutes for them to do phone calls while on mobile. A consistent achiever and exceeding efficiency and customer satisfaction target and was awarded as top 3 performer for the entire program.

  • Senior Technical Support, IT Operations

    Jul 2014 - Mar 2016

  • Technical Support, IT Operations

    May 2009 - Jul 2014

  • Customer Service Representative

    Oct 2008 - May 2009
• 

  Concentrix

  Mar 2016 - now

  •Responsible for working daily tasks and providing advanced system-level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems. •Manages direct supervision for a team of skilled technical personnel responsible for supporting IT Operations at one or multiple locations. Develops solutions for customer business problems through implementation of processes and technology. •Responsible in planning, estimate and manage medium and complex projects while providing technical or process expertise. Coordinates as smart hands with different technology workgroups and attends to break/fix engagement as required by the Situation Management for technology related problems and issues received from both internal and external clients and ensures that appropriate responses for escalations are executed. Show less • Responsible for working daily tasks and providing advanced system-level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of different systems• Supports advanced computer hardware, operating system, and software applications, Coordinates as smart hands with different technology workgroups and attends to break/fix engagement as required by the Situation Management for technology related problems and issues received from both internal and external clients and ensures that appropriate responses for escalations are executed. Show less

  • Manager, IT Operations

    Mar 2016 - now

  • Senior Supervisor, IT Operations

    Mar 2016 - Mar 2018