Mark Patterson II

Experience

• 

  Olga's Kitchen

  Apr 2011 - Jun 2014

  Assistant Manager

  Customer satisfaction was ranked #1 in the district 2 years in a row.Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.Cut down food waste by 10% within 6 monthsTrained and mentored 20 staff members, ensuring they upheld company values, safety, and sanitation protocols.Supervised day-to-day operations to meet performance, quality, and service expectations.Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs. Show less

• 

  CVS Pharmacy

  Oct 2014 - now

  • Led a team of employees, fostering a collaborative and high-performing work environment.• Collaborated with cross-functional stakeholders to devise and implement a strategic action plan, resulting in a notable 12% improvement in sales operations within an 8-month period.• Orchestrated comprehensive training programs, elevating 5 store associates to shift leader roles and consistently achieving exceptional team performance.• Spearheaded initiatives that drove district rankings from average to first overall in key categories, contributing to significant store recognition in 2021.• Partnered with the store manager to design and execute an effective action plan that elevated customer service scores by 10% within one quarter, successfully maintained throughout the fiscal year.• Actively managed payroll, employee hiring, and performance evaluation processes to ensure optimal staffing and operational efficiency.• Continuously met and exceeded budgeting, shrink, and customer satisfaction targets through strategic decision-making and efficient resource allocation. Show less • Demonstrated strong leadership skills in maintaining customer satisfaction scores of 80% or above across multiple CVS locations in New York, NY.• Strategically enhanced store profitability by implementing visual merchandising strategies, optimizing inventory management practices and closely monitoring stock levels.• Played a pivotal role in increasing order efficiency by 5% through accurate adjustments and maintenance of store numbers.• Successfully led, trained, and mentored a team of 30 employees in customer service excellence, store operations, and compliance with company standards.• Executed store resets and conducted thorough inventory inspections for 5 stores, ensuring compliance with corporate guidelines and operational standards.• Contributed significantly to the success of 1 of the top-earning stores within the company for three consecutive years, showcasing an unwavering commitment to excellence. Show less

  • Operations Manager

    Oct 2019 - now

  • Shift Supervisor

    Oct 2014 - Oct 2019
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  Supernova MGU

  May 2024 - Jul 2024

  Business Analyst

  I was assigned to collaborate with Supernova MGU, a Canadian company specializing in tracking corporate health violations over the years. Under the direction of the project manager, I investigated potential correlations between seasonality and the frequency of critical and non-critical infractions.Focusing on the last two years and examining the top three types of infractions, I aimed to uncover any significant patterns. The data revealed a consistent decline in infractions at the end of each year, followed by a steady increase at the beginning of the following year. However, 2024 presented a deviation from this trend, with a noticeable decrease in infractions across all categories from January to May.Based on these findings, I recommend that we continue to collect and analyze data throughout the year to determine if this downward trend persists. This ongoing analysis will provide more comprehensive insights and help refine our understanding of the factors influencing health violations. Show less