Experience

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  Cie tours international

  Aug 2006 - Aug 2007

  International placement student

  As part of my degree course I undertook an internship within my field of study. My responsibilities were to advise and reserve vacation packages for US travel agents and customers to Ireland, UK and Europe. In this internship I have acquired valuable skills and knowledge in the travel industry, excellent customer service, communication with all variety of people. Throughout the internship I was in charge of online bookings, product development. Also working in a different country gave me a great sense of independence and responsibility. Show less

• 

  Enterprise rent-a-car

  Jun 2008 - Mar 2016

  Provides strong overall management and strategic direction for car rental branch.Maintains strong sales, effective marketing and sustainable growth.In charge of lead generation, account management, upselling and CRM.Responsible for fleet management according to market trends and business demands.Sustains cost control and improved accounts receivables to have positive effect on P&L.Trains and developed employees to become top performing managers.Ensurs that fleet is maintained properly to guarantee customer satisfaction. Show less Learns the business from ground up and to understand how each employee plays a significant part in the company's success. Learns invaluable skills in customer service, operations, marketing, sales and finance. Contributes to branch profits by demonstrating consistent inside sales for optional protection products and vehicle upgrades.Maintains positive and professional relationships with account customers to ensure their long-term custom.The company offered 'Promote from within' culture, therefore I saw this role as s stepping stone for me to achieve bigger and better things in years to come. Show less

  • Branch Manager

    Dec 2012 - Mar 2016

  • Assistant Manager

    Jan 2010 - Dec 2012

  • Managment Trainee

    Jun 2008 - Jun 2010
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  Kitchen door workshop limited

  May 2016 - Jul 2020

  • Manages product portfolio over multiple websites.• Organises and prioritises backlog. • Exceeds client and stakeholder satisfaction.• Acts as ‘the voice of the customer’ within tech team.• Organises regular feedback with stakeholders to find out user ‘pains and needs’.• Keeps current on competitor products and key market drivers.• Demonstrates strong decision making skills; ability to identify business value of solution components and prioritise accordingly.• Actively seeking to engage in agile development methodology to improve project delivery performance.• Assists all departments within business of best practices based on extensive domain knowledge.• Provides specification to lead developer to ease of launch of new products and features.• Assists lead developer in pre-launch testing processes. • Demonstrates creativity and an open mind to test new concepts and ideas.• Provide technical direction and training on products and applications for internal purposes and development of sales tools.• Regularly uses Magento 2 to insert products, pages, manage customers and orders.• Confident user of MS Planner, Sharepoint, Teams, Office. Show less • Manages a high performance team in a fast-paced environment.• Achieves double-digit growth year on year.• Actively partakes in the management team to assist the running of the company.• Manages and develops team of customer account managers to achieve high sales and exceeding customer service.• Actively participates in new product development based on customer feedback.• Create new processes that leads to efficient order fulfilment, excellent customer service, high revenue and continuous growth.• Maintains excellent communication with all internal and external stakeholders.• Instils excellent staff retention. Show less

  • Product Manager

    Mar 2019 - Jul 2020

  • Sales Manager

    May 2016 - Jun 2019
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  Ba

  Oct 2020 - now

  • Area Sales Manager

    Apr 2021 - now

  • Territory Sales Manager

    Oct 2020 - Apr 2021