Timur Primov

Experience

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  Pacific Strong GYM

  Dec 2019 - Dec 2021

  Junior Technical Support Specialist

  • Designed and delivered hands-on training for 50+ staff members, boosting CRM utilization by 20% and cutting data entry errors by 30%• Spearheaded 20+ CRM modifications, including a new mobile app feature that increased member engagement by 25% and generated $50,000 in additional revenue.

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  LLC "ROBIN"

  Dec 2021 - May 2022

  Technical Support Specialist

  • Optimized 20+ software robot scenarios, reducing processing time by 25% and improving accuracy from 92% to 98%.• Maintained a 95% SLA compliance rate, resolving an average of 40 daily requests with a 90% first-contact resolution.• Found and fixed bot errors, cutting processing time by 30% and saving clients $100,000+ annually.• Tested 50+ RPA scenarios weekly, improving bot efficiency by 25% for 5 Fortune 500 clients

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  Retail Company "Remi"

  May 2022 - Nov 2022

  Tier 2 Technical Support Specialist

  • Sped up inter-department document approval by 33%, saving 20+ hours weekly for 500+ employees.• Mastered ERP system in 3 weeks instead of standard 3 months, handling 50+ complex issues daily with 98% resolution rate.• Improved knowledge base, reducing repeat queries by 40% and saving support team 15 hours weekly.

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  GKS

  Dec 2022 - Sept 2023

  Information System Specialist

  • Initiated and led Cloud CRM adoption, training 50+ colleagues in 3 weeks, which increased team collaboration by 25% and reduced email communication by 40%.• Redesigned business processes, cutting project completion time by 15% and improving overall efficiency by 20% for a portfolio of 200+ infrastructure projects.• Developed standardized documentation templates, saving 2 hours per project and improving team productivity by 25% across all departments.• Streamlined project tracking, reducing delays by 30% and saving $100,000 on a major infrastructure project Show less

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  The UPS Store

  Sept 2023 - now

  Customer Service Specialist

  • Sped up computer prep, cutting tech support wait times by 40% and saving 5+ hours weekly• Handled 50+ tech questions daily, boosting customer ratings by 30%.• Independently troubleshot complex printer and computer issues, eliminating the need for escalation and saving an average of 2 hours per case.