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Ryan Fosmark

Ryan Fosmark

Shift Manager

Followers of Ryan Fosmark203 followers
location of Ryan FosmarkIowa City, Iowa, United States

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  • Timeline

  • About me

    Nonprofit Fundraising & Communications Professional

  • Education

    • University of Iowa

      2006 - 2010
      Bachelor’s Degree Communication, Journalism, and Related Programs

      Activities and Societies: The Daily Iowan newspaper, National Society of Collegiate Scholars Obtained a B.A. in Journalism and Mass Communications with minors in Psychology and Philosophy

  • Experience

    • Jimmy John's

      May 2009 - Aug 2012
      Shift Manager

      Managed teams of up to 10 people in a fast-paced customer service environment. Counted and deposited thousands of dollars in deposits per week and delegated prep work to ensure 100% customer satisfaction. Initiated cardboard recycling program and progressively gained responsibility, working as a delivery driver in 2009, and ending employment as a shift manager.

    • The Daily Iowan

      May 2009 - Oct 2009
      Arts and Culture Reporter

      Produced dozens of compelling stories and articles, including the cover story “The Meat of the Matter” which was featured as the lead story of June 2009’s “80 Hours” weekend segment. Utilized and refined multimedia skills in print and online media, including video production. Worked under strict deadlines and prioritized projects for maximum efficiency. Cultivated professional relationships with industry professionals and other sources which led to rich, dynamic stories with a defined professional voice. Show less

    • GEICO

      Aug 2012 - Feb 2014
      Customer Service Agent

      Provided consistently excellent service in assisting customers with their auto insurance needs. Coached other service agents on their skills and monitored thousands of calls for accuracy and friendliness during the last 8 months of employment. Fielded dozens of phone calls daily through a multiline telephone while multitasking with note-taking software, email and insurance policy processing. Developed and sent creative coaching emails to hundreds of coworkers each week to improve branch results.

    • Operator

      Oct 2015 - May 2016
      Client Experience Coach and Trainer

      Trained and coached newly hired colleagues in a fast-paced, e-commerce tech startup. Developed and presented training materials in order to instill superior service across the team while simultaneously providing live support to service agents.

    • Friendly House, Inc.

      Nov 2016 - now

      • Assistant Director of Development & Marketing

        Jul 2023 - now

      • Development & Marketing Manager

        Jul 2018 - Jul 2023

      • Development Coordinator

        Jul 2017 - Jul 2018

      • Development Assistant

        Nov 2016 - Jul 2017

  • Licenses & Certifications

    • CPR

    • Property and Casualty Insurance License

      Aug 2012

  • Volunteer Experience

    • Team Leader

      Issued by All Hands Volunteers on Nov 2014
      All Hands VolunteersAssociated with Ryan Fosmark

    • Sustainable Building and Permaculture Student

      Issued by The Mindfulness Project on Oct 2014
      The Mindfulness ProjectAssociated with Ryan Fosmark

    • Sustainable Building Student

      Issued by Sapna Ranch on Sept 2014
      Sapna RanchAssociated with Ryan Fosmark

    • Dog Walker, Cat Caretaker and Floor Designer

      Issued by The Asoc. Humanitaria San Francisco de Asis on Jun 2014
      The Asoc. Humanitaria San Francisco de AsisAssociated with Ryan Fosmark

    • Reforester

      Issued by Proyecto de Reforestacion Chico Mendes on Mar 2014
      Proyecto de Reforestacion Chico MendesAssociated with Ryan Fosmark