Alyona Mihaleva

Experience

• 

  Belarus-Canadian joint venture “Aviacor Inc”

  Oct 2003 - Jan 2005

  Office Manager

  - Managed schedules, organized office functions and oversaw daily operations- Scheduling meetings, creating agendas - Arranging appointments- Organizing travels for staff

• 

  Minks State Liguistic University

  Jan 2004 - May 2005

  Teacher of French (evening courses for adults)

  - Planning, preparing and delivering lessons- Preparing and setting tests, examination papers and exercises- Marking and providing appropriate feedback on oral and written work- Devising, writing and producing new materials, including audio and visual resources;

• 

  American Jewish Joint Distribution Committee

  May 2005 - Jun 2007

  Logistics manager

  - Organizing business trips (developing itineraries, buying tickets, ordering hotels, organizing transfers) - Using database to manage tickets, hotels, transfers, and costs;- Accompanying visitors and delegations

• 

  Bulgarian television program for Russians "Наши ТВ"

  Apr 2008 - Dec 2008

  Reporter and editor

  - Conduct and schedule interviews- Translate and edit news

• 

  Bwin.party services (Bulgaria) EOOD

  Jan 2009 - May 2015

  Customer service Russian language operator

  - Taking care of customer inquiries via email and/ or phone, assessing individual problems and taking appropriate action to ensure that customer needs are met - Reporting on system bugs and general problems experienced by the customers to the specialized departments or CS Management- Maintaining knowledge about products and Standard Operating Procedures

• 

  CHARTERPAPA.COM and "ПРАЦЯЗАКОРДОНОМ"

  Dec 2016 - Dec 2018

  Partnership Development Manager

  - Support business development with engaging new partners - Identifying opportunities for new partnerships - Develop partner networks- Negotiations with existing partners

• 

  Modis

  Feb 2019 - Sept 2021

  Technical Support Specialist

  - Customer support in French and English- Analytical thinking and creative problem solving- First point of contact for the customers- Providing technical troubleshooting and software solutions to effectively resolve client issues- Collaborating with other teams to provide high-quality support

• 

  HP

  Sept 2021 - now

  Inside Account Delivery Manager, SME