Obancea Alexandra

Experience

• 

  One World Romania

  Mar 2011 - Mar 2017

  Guest Services Manager
• 

  CGS

  Apr 2012 - Aug 2012

  Customer Service Representative
• 

  Hewlett Packard Enterprise

  Apr 2015 - Oct 2016

  • Drive projects and implement process improvements in order to meet ongoing business objectives.• Manage the life cycle of the projects assigned ensuring the deadlines are achieved and day-to-day actions of the project and related tasks take place as required• Collaborate with operational team and business stakeholders to gather business requirements and understands business/customer impact• Work with WW Project Teams and BUs to identify and improve overall efficiency of the process and operating model in the future• Define metrics required to measure process performance, produce analyses and reports using business applications.• Provide mentoring and guidance to Operations Team members• Asses/gather ideas for process improvements with focus on optimizing current processes• Create and deliver training documentation to implement process changes • Process improvements in the MPA EMEA operational dashboard- introduced new items that measured the teams activities with a higher accuracy then the previous reporting tool. Show less • Acting as single point of contact for all EMEA team requests;• Processing requests in a timely manner as agreed with the team involved in the process across EMEA;• Submitting and processing requests that are coming from clients, partners, sales representatives and/or commercial groups ensuring the agreed time frame;• Processing and coordinating standard and non-standard requests for a particular range of clients• Verifying the accuracy of data contained in the requests;• Delivering reports and memos regarding processed requests, orders and transactions;• Creating, documenting and optimizing operational processes across EMEA. Show less

  • EMEA E-CPQ Process Lead- Indirect&Direct Route to Market

    Feb 2016 - Oct 2016

  • Pricing Specialist- Partner and Value Added Distributor Advisor EMEA

    Mar 2014 - Jan 2016

  • BMI Quoting Specialist & Integrated Quoting Platform Tester

    Apr 2015 - Nov 2015
• 

  Oracle

  Oct 2016 - now

  Management ResponsibilitiesDirect Sales Org:Analyze and address department performance, defining and monitoring the KPIs, tailored on the Sales Organization's strategy as well as accommodating the EMEA Business Operations mission towards our stakeholders.Check the quality of offered service and propose solutions for improvement and developmentConduct Business Reviews and Department Performance with Sales Executive Vice-President OD Tech EMEATransform and synthetize big data into achievable and easy to understand KPIsDrive sales processes across EMEA OD Technology, in collaboration with Global Sales Operations organizationRepresent the EMEA Divisional Technology Sales Organization in the Global Governance, with a focus on improving Sales Processes E2EPartner Business Responsabilities: Lead a team of Business Proposal Representatives, highly specialized on the Partner business for the DACH RegionCreating and developing a relationship based on trust and efficiency with our partners and distributorsTrusted Advisor role for the Sales Operations department, bridging and facilitating the communication with the Partner and Distributor Community for DACH regionAddressing Ethics and Compliance aspects in doing business with our partners and secure a trustworthy business environmentCoaching and mentoring team members Motivating and empowering the team members Stakeholder management: both Direct Sales Organization EMEA and Alliance&Channel responsabilities Driving team and organizational successImplementing change with positive outcomes, building a cross organizational working model where innovation and passion for excellence are the main driversTactical decision makingLeadership and mentoring to individual and team development Show less Operational ResponsibilitiesPipeline and forecast analysisQuote to fulfillment process enablement Ensure efficiency and speed of execution in the Partner and VAD business for Oracle North (Germany and Switzerland)Enable the VADs and Partners with the Oracle Quote to Fulfillment sales cycleTrusted advisor to the team for both Direct sales and Indirect business partnersDelivering training sessions in terms of Tool Capabilities and Process Enablement Regional sales cycle analysisTeam ResponsibilitiesWorkload balancingCoaching and ensuring each team member has the needed hard-skills for the roleCreate and developed further a Skills matrix to ensure the same level of knowledge within the teamfocus on building a team of experts on sales operations tools and processes Show less Provide first line Business Practices support to OD Tech Sales teamsSupport Global Sales Operations in the successful adoption of new tools and process.Act as a bridge between the sales team and various other functions in the Sales Processes (Operations, Deal Management, AR, Collections, Credit Team, Order Admin, Fulfilment, etc)Draft non-standard sales quotations as requiredBuild & maintain a thorough understanding and knowledge of all sales processes.Integrate with sales team and sales management to gain understanding of business priorities and challengesTrusted advisor to the Partner and VAD community for Germany Handle various processes with full ownership: Technology migrations, ensuring the offers are sent out in a timely manner to the VAD and ensure the deal is properly booked Follow up on invoicing issues and act as a Single Point of contact for Oracle's Partners and VADs and various other internal departments Show less

  • Snr Business Operations Manager BNLX&ALPS

    Oct 2023 - now

  • Senior Business Operations Manager Apps Benelux

    Jul 2021 - now

  • Sales Operations Manager- Oracle Digital Technology Sales Support- EMEA

    Jan 2018 - Jul 2021

  • Team Lead- Business Representative Oracle Digital Sales Support

    Aug 2017 - Jan 2018

  • Business Proposal Representative- Oracle Digital EMEA& Alliance and Channel Germany

    Oct 2016 - Aug 2017