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Max Diaz

Max Diaz

Technology Supervisor

Followers of Max Diaz454 followers
location of Max DiazHorsham, Pennsylvania, United States

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  • Timeline

  • About me

    Desktop Support Manager

  • Education

    • DeVry University

      -
      High School Diploma with Distinction

    • Community College of Philadelphia

      2009 - 2010
      AAS Computer and Information Systems

      Part-time Student. Completing program

  • Experience

    • Profit Technology Resources

      Jan 2000 - Jan 2002
      Technology Supervisor

      1 year]Provided hands-on experiences & instruction to high school students and college interns on basic computer hardware knowledge. Supervised team on the refurbishment of computers for low-income families, schools and others in the community.

    • NTR Non-Profit

      Jan 2000 - Jan 2002
      Computer Technician

      1 year]Refurbished, repaired, and supported thousands of Windows computers.

    • The School District

      Jan 2002 - Jan 2003
      Digital Service FellowAssistant to the Lead Computer Technician

      Philadelphia's Administration building: repairing & troubleshooting computer hardware/software, network printers, email issues, and other end-user technical issues. Answered repair calls from the School District of Philadelphia's Human Resources building.Mentored and trained middle and high school students to become "teen techs."

    • 2003 - 2008 Communities in Schools

      Jan 2003 - Jan 2008
      Computer Support Specialist

      Registered IT Apprenticeship with PA Department of Labor and IndustryProvide technical support for at William Penn High School. Maintain over 500 Windows and Macintosh computers including 13 labs and network printers; supervise all technology related purchases. Installed, configured and manage Windows server 2003. Manage two Macintosh OS 10.4 Servers. Assist teachers in utilizing software packages such as Microsoft Office suite, Pagemaker, Photoshop, and other productivity applications.Provided technical support to South Philadelphia High School during academic years 2003-2005. Maintained computer network with over 350 systems; Installed, configured and maintained Macintosh OS 10.2 Server; Facilitated monthly faculty Professional Development throughout the year on computer skills and software; Mentored after school technology club entitled Digital Miracles Camp for students. Assisted teachers as needed.2002 Show less

    • School District of Philadelphia

      Jan 2007 - Jul 2011

      Provide support for about 1,400 users via the phone, Remote Accesss or in person.Provided re-imaging of computers/Laptops as well as building the images for different modelsPerformed data backup and recoveryProvided support in setting up new network printers Assisted with network administrators in Documenting trouble tickets for various IT issues Configure and troubleshoot mobile devices to work within the network IT Technician support for 1,400 users. Provided support for about 29 Schools in the School District of Philadelphia.The 29 locations each contained 500 to 800 clients, Windows aswell as Apple Computers.

      • Technical System Egineer

        Jan 2008 - Jul 2011

      • TSE

        Jan 2008 - Jan 2010

      • Micro-Computer Technician

        Jan 2007 - Jan 2008

    • BTG plc

      Jul 2011 - May 2013
      IT Technician

      Provide IT Technical Support for BTG International.

    • PFFCU

      May 2013 - now

      • Desktop Support Manager

        Jun 2017 - now

      • Desktop Support Analyst

        May 2013 - Jun 2017

  • Licenses & Certifications

    • Microsoft Certified Technology Specialist (MCTS)

      Dec 2012