Jeffrey Thompson, PMP

Experience

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  Honda Financial Services

  Jan 2008 - Jan 2009

  Client Services

  • Manage clients financial accounts/applications• Market Honda Financial Service promotions via in-bound/out-bound calling• Collections management and customer service support

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  Best Buy

  Jan 2009 - Jan 2012

  Operations Senior

  • Operations Senior o Supervise the operations department o Responsible for driving financial services for the store o Coach sales associates to enhance performance• Geek Squad/Sales Consultant o Diagnose customers hardware/software issues with their computers o Provide technical support o Provide product knowledge to consumers o Coach associates in meeting/exceeding monthly sales quotas

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  PFSweb, Inc.

  Oct 2012 - Jan 2016

  Business Manager

  • Manage operational, IT and Telecom services – including owning/managing vendor relationships• Project Management – manage project scoping, cost, timeline, quality, and delivery• Manage/Coordinate operational efforts for multiple functional groupso Omni Channel Solutions, Operations, IT/Telecom, OMS/WMS Interface, Email/ Digital marketing solutions• Operational Management – Forecasting, Planning, and Budgeting including seasonal growth in excess of 800%• Oversee the End-to-End eCommerce operation for Fortune 500 companies and ensure growth of each clint• Functional operations include: Call Center Operations, Staffing, Order Management, Warehouse Management, Global Logistics and Fulfillment, eCommerce Technology, Customer Care, and Interactive Marketing Services• Partner with clients to launch new online initiatives, enhance or re-platform their current eCommerce offerings, or streamline their business-to-business operations• Manage forecasts, budgets, invoicing, and responsible for the profitability/P&L of each client within the portfolio• Manage operational or project issues to resolution by working with internal/external functional teams• Reporting – established/maintained statistical data essential to daily performance and process improvement Show less

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  24-7 Intouch

  Jan 2016 - Jul 2016

  Senior Operations Manager

  • Operational management for Customer Contact Team• Workforce Planning - Strategic planning for seasonal growth in excess of 500%• Managed/Coordinated operational efforts between IT, Telecom, Workforce Management, Training, and Quality• Manage forecasts, budgets, invoicing, and responsible for the profitability/P&L of each client within the portfolio• Manage vendor relationships - Partner with clients to launch new online initiatives, enhance or re-platform their current eCommerce offerings, or streamline their business-to-business operations• Project Managements – manage project scoping, cost, timeline, quality, and delivery Show less

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  PFSweb

  Jul 2016 - Feb 2018

  Program Manager

  • Manage operational/ digital agency services/IT services for multi-geo clients – including vendor relationships• Product Development - Requirements Gathering, Feature Prioritization, QA, Business Delivery/Product Demos• Project Management – manage project scoping, cost, timeline, quality, and delivery• Manage/Coordinate operational efforts for multiple functional groupso Website Development, Omni Channel Solutions, Warehouse Management, OMS/WMS Interface, Email/Marketing solutions, B2B & B2C Management• Oversee the End-to-End eCommerce operation for Fortune 500 companies and ensure growth of each client• Functional operations include: Order Management, Warehouse Management, Global Logistics and Fulfillment, eCommerce Technology, and Interactive Marketing Services• Partner with clients to launch new online initiatives, enhance or re-platform their current eCommerce offerings, or streamline their business-to-business operations• Manage forecasts, budgets, invoicing, and responsible for the profitability/P&L of each client within the portfolio• Manage operational or project issues to resolution by working with internal/external functional teams• Reporting – established/maintained statistical data essential to daily performance and process improvement Show less

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  Worldwide Express

  Mar 2018 - May 2021

  Product Owner

  • Lead the development of business requirements, epics, stories, themes, use cases & acceptance criteria• Lead, manage, and collaborate with cross-functional teams (BAs, Architects, Developers, UX Designers), business owners, and end-customers to understand and document business requirements, use cases, and acceptance criteria• Assess value, develop cases, and prioritize stories, epics, and themes to ensure work focuses on those with maximum value that are aligned with product and business strategyo MVP Management, Feature Prioritization, Writing/Managing User Stories• Develop/maintain detailed specifications for product features and ensure understanding by development teams• Owner of business operation processes, integration points and end-to-end business flowso Coordinate integrations with external systems, including Great Plains, Worldpay, CRM (Salesforce)• Oversee end-to-end use of systems & products from an end user perspective – including testing/deployment• Collaborate with stakeholders and third-party UX vendors during vision & concept development of a producto Product Solutioning, UX Design, Usability and user research• Understanding of development lifecycle and represent the businesses needs to software developers• Lead product demonstrations with business leaders and end-customers to ensure alignment and appropriate interpretation of requirements - C-Level presentations, demos, and User Acceptance Testing Groups• Possess a fundamental understanding of end-to-end customer experience integration and dependencies• Work with project managers, architects, and technical leads to scope and prioritize for product development cycles• Work with development teams to ensure full understanding of product vision• Ambassador for the product internally and externally, and as the primary liaison for queries related to the product• Work with key stakeholders across the company to ensure successful product release Show less

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  Oracle

  May 2021 - Apr 2024

  Senior Project Manager

  Develop comprehensive project plans, including timelines, milestones, and resource allocation• Apply Oracle’s methodologies, policies and procedures to minimize risks and ensure contractual compliance• Lead cross-functional teams to ensure project objectives are delivered on time and within budget• Identify and mitigate project risks to ensure successful project delivery• Analyze business needs to align with customer objectives, utilizing industry best practices and product knowledge• Maintain clear and regular communication with stakeholders to manage expectations and ensure alignment• Oversee project budgets, tracking expenditures and ensuring adherence to financial constraints• Implement quality assurance processes to guarantee the delivery of high-quality project deliverables• Effectively manage changes to project scope, schedule, and resources while minimizing disruption• Assist project teams, influence management decisions, and manage project scope• Collaborate with customers to manage expectation and ensure deliverables meet requirements• Support business development by pursuing new opportunities and extensions• Collaborate with sales and product teams to provide customers with the best solutions to fit their needs• Coordinate across multiple functional groups to draft contract amendments in accordance with clientrequirements. Define project scope and assumptions ensuring contractual compliance and client satisfaction Show less