Alper DALLI

Experience

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  Deniz Plastic Ltd. Co.

  Jul 2012 - Oct 2013

  Research Development Project Engineer

  - Managing Automation systems and processes, making material andcost analysis, participation in planning, implementation, control andoperations.- Preparation of technical data and documentation.- Machinery and molding designs.- Dealing with performance losses arising from software bugs andproblems.http://www.polipen.com/polipen/pages/en/home.php?lang=EN

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  Cagatay Cable Ltd. Co.

  Dec 2013 - Mar 2016

  Research Development Project Engineer

  - Performing analysis of technical drawings, cost analysis andcommissioning new products operations in accordance withestablished quality policy, targets and customer requirements,according to ISO-TS 16949: 2002 quality management system.- Workforce planning for related departments.- Planning of required equipment, staff, activities and finalization ofprojects in accordance with specified time frame and otherparameters of the main project.- Preparation of technical specifications.- Coordinating work of teams and monitoring their performance.- Analysis of technical drawings or samples, identification of materialto be used in products a creation of a product tree in accordancewith customer's request.- Determination of the necessary equipment for the product.- Definition of test strategies for projects.- Reporting to senior managers on progress and issues.- Arranging team meetings and workshops.https://www.cagataykablo.com/ Show less

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  Cx Fort

  May 2017 - Dec 2023

  Customer Support Specialist

  -Providing high quality support to the online betting and casino customers byanswering queries in a friendly a professional manner, by means ofemail, chat and occasionally over the telephone.-Constantly staying up to date with new campaigns, conditions andtechnical changes in the system in order to make sure thatinformation shared with the customers is as accurate as possible.- Troubleshooting any arising technical issues to shift leaders/teammanagers.- Reviewing customers' activity and reporting to team leaders/teammanagers.- Assisting with CRM activities, campaign planning, translations andbonus management.- Other tasks related to the role as requested by management.https://www.cxfort.com/ Show less