Maxwell Tey

Experience

• 

  Ghana Dot Com

  Jan 1995 - Dec 1997

  System Engineer

  My contribution and Role• Installation of Software Packages.• Providing Consultation on Internet Services.• Installation and Configuration of Windows and Unix Servers and clients.• Webpage Development.• Performing Trouble-Shooting Functions.• System Security and Administration.• Supervision of Microsoft application instructors.Achievement • Being the first Internet Service Provider (ISP) in Ghana, the use of Internet and Email have now spread across the country. Show less

• 

  Social Security and National Insurance Trust

  Jan 1998 - May 2001

  Systems Administrator

  My contribution and Role• Designing, Planning and Implementing Networks.• Granting Network Rights and Privileges to Groups and Users.• Performing System Administration on DRS-6000 Servers.• Maintaining Security of the DRS-6000 Servers.• Monitoring of the TCP/IP Network.• Creating and Deleting of User Accounts and Login Scripts.• Implementing and Administering Internet and Intranet Applications.Achievement• Supervision of the Wiring and Configuration of 45 Structured LAN in 45 district offices at SSNIT, Ghana Show less

• 

  United States Agency for International Development (USAID)

  Jun 2001 - Jan 2004

  Deputy Manager System

  My Contribution and Role• Responsible for Windows 2000 servers, switches and routers.• Provided troubleshooting for 120 potential computer users on the LAN.• Upgrading and optimization of PCs memory as well as hardware maintenance.• Upgrading USAID/Ghana servers and troubleshooting network and communication problems.• Developed appropriate training course and materials, scheduled and presented in-house computer training.• Re-wiring of UTP CAT 5 network cabling into a Structured LAN.• Performed troubleshooting on data communications problems with AID/Washington• Ensured that computer hardware systems and peripherals equipment are operated in accordance with Department of State and/or Agency computer security policies, standards and guidelines.Achievement • Configured and integrated Cisco switches on the LAN to replace old and aging concentrators/hubs.• Re-wiring of Network Cables into a Structured LAN. Show less

• 

  World Food Programme

  Feb 2004 - Oct 2017

  Provision of IT support (SCOPE) to staff and Internally Displaced People in Abuja, Damaturu and Maiduguri towns where Boko Haram insurgency has displaced many residents. Recruited and trained local IT staff on the job.My Contribution and Role• Registration of Internally Displaced People.• Data collection on beneficiaries.• Data cleaning.• Data collation.• Collaboration with Programme, Finance and Logistics Units for cash transfer to genuine beneficiaries.• Training of staff and partners for data collection. Show less My Contribution and Role• Budget preparation for procurement of ICT equipment • Mobile money transfer to Ebola survivors• Management of ICT Asset• Supervision of routine tasks such as backing up data, running systems diagnostics, patch management and removing viruses and bad data.• Supervised the closure of all Service Desk tickets• Supervised and installed all computer hardware and software and communication equipment.• Supervised Senior IT Assistant, Senior TC Assistant, Senior Electrician and Radio Operators• Coordination with service delivery coordinators to ensure proactive services are provided.• Managed the operation and maintenance of the Local Area Network (LAN) and Wide Area Network (WAN) systems.Achievement• Managed ICT activities in the Country Office and six (6) Sub Offices where WFP undertook Ebola Emergency Operation by feeding Ebola patients, survivors and dependants of the deceased. We provided ICT support to over 400 staff members across Liberia. • Installation of four VSAT in four sub offices.• Purchased and installed brand new servers in all sub offices to replace old desktop computers being used as servers.• Deployment of Global Sophos Security Console (GSEC) Antivirus to replace McAfee in the whole country.• Deployment of Sonicwalls.• Development of a Disaster Recovery Program (DRP) for the office.• Organisation of annual training programme for all staff on basic computer procedures and “dos and donts”• ICT installations in two newly opened sub offices.• Additional responsibility as Head of Administration for more than one year where I supervised all admin staff. Show less • Budget preparation for procurement of ICT equipment • Represent the Unit at management meetings• Management of ICT Asset• Supervision of routine tasks such as backing up data, running systems diagnostics, patch management and removing viruses and bad data.• Supervise the closure of all Service Desk tickets• Supervise and install all computer hardware and software.• Supervise and install all communication equipment.• Supervise Senior IT Assistant, Senior TC Assistant, Senior Electrician and Radio Operators• Coordinate with service delivery coordinators to ensure proactive services are provided.• Manage the operation and maintenance of the Local Area Network (LAN) and Wide Area Network (WAN) systems to ensure that Network Operation Systems support database, documents, resources and other data files.• Manage all equipment and applications associated with electronic mail, HF & VHF radios, air-conditioners and other electrical equipment for all offices• Provide weekly report on activities of the unit Show less

  • IT OFFICER (CONSULTANT)

    Jan 2016 - Oct 2017

  • ICT Officer

    Sept 2010 - Dec 2015

  • ICT Officer

    Feb 2004 - Aug 2010
• 

  MAJEZA

  Jan 2018 - now

  Partner

  DESCRIPTION OF WORKWe provide following services for networking:-• Network Designing and Consulting• Installation Service• SLA management• Solutions for LAN,WLAN and Campus LAN• Instrumental Configuring, Managing and Maintaining Cisco & Juniper Series Switches• Configuring , Managing and Monitoring Cisco Series switches with VLAN• Configuring and Managing Wireless Access Points• Handling Fiber Optics and one to one Testing with fluke meter• Preparing Incident report for critical issues for future reference & maintaining documentation• Handling CISCO IOS and Juniper JUNOS upgrades• Managing Vendors related work and project• Coordination with Vendor Team for link flapping and if any outage occurs• Monitoring and optimizing the performance of the Network Devices • Bandwidth Utilization observation, troubleshooting and reporting team in case of high Utilization• Troubleshooting in case of link flap or down• Handling regular Preventive Maintenance for network devices and submitting report to management• Coordination with switching team for any emerged issue• Coordination with Telecom carriers for network related issues• Cabling and crimping of RJ45 port connectors and Layouts• Adding and deletions of Ports from a VLAN for any issue• Bandwidth utilization, validation and Testing in case of any Link upgrade or downgrade• Network Health Monitoring Report:- Memory and CPU utilization, interface errors, latency• Maintaining SLA for inter network incidents and Vendor related calls• Inventory Update, IP address List Update, Documentation and Diagram Update• Network design with MSVisio and AutoCAD Show less