Casey Martin

Experience

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  Yellowbook USA

  Jun 2006 - May 2008

  Advertising Media Consultant

  B2B outside sales, telemarketing, business presentations and achieving all goals set forth in each regional canvas. We sold advertising to companies in the yellow pages and through online ads on Google and yellowbook.com

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  MassMutual

  Jul 2009 - May 2011

  Customer Service Representative

  Earned Series 6 licensing requirement to legally speak and work with agents and customers about annuities. Call center environment, handle calls according to protocols and procedures established by the company. Built positive relationships with customers, agents and peers with proficient multi-tasking skills. Conducted follow up ensuring all work was completed perfectly and within Turn-around-times established.

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  Troy Industries

  Oct 2012 - Mar 2014

  International Sales Account Manager

  Researched and developed domestic and international potential customers into sustainable accounts, confirming approval through visual compliance and further checks by the Deputy General Counsel. Received 2 promotions - cross training from sales to shipping/fulfillment department then back to sales department to individually handle international accounts. Customer single point of contact here, meticulously created proper customs documentation (SLI's, NAFTA Certifs, EAR/ITAR labels, obtaining licensing requirements, etc.). Worked with freight forwarding company managers to set up pick ups, organized trucking companies depending on who was best deal for that job, and organize the important/expedited/high value or highly restricted shipments. Handled any and all questions and complaints using empathetic and professional manner to attain needed objective to make sure client was saved or satisfied. Met and exceeded all sales goals as well as provided superior customer service throughout my career. In Fulfillment Department I learned and implemented our new computer operating system and then made my division's manual which was later entered into the company handbook. Show less

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  Tuckers, southwick ma

  Oct 2017 - now

  Food Server
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  Lawry Freight System Inc

  Aug 2018 - now

  Office & Logistics Operations Manager