Scott Dibble, CPO

Experience

• 

  US Army

  Sept 1988 - Dec 1997

  • Planned and managed logistics and administrative resources of communications equipment worth in excess of $1M for an organization of >600 personnel; enhancing unit proficiency and readiness by 20% annually.• Developed procedures for controlling and monitoring organizational audits for all IT systems according to the Department of Defense standards; maintaining a 100% accountability of all deadlines and ensuring 100% compliance. • Demonstrated interpersonal, written, and verbal communications skills; providing organizational support for organizational leadership, managers, and supervisors. Show less • Strengthened the professional development, welfare, and discipline for a team of seven personnel; enhancing organizational readiness and proficiency. • Demonstrated accountability for the inventory and maintenance of organizational equipment valued in excess of $775K; facilitating organizational requirements and accomplishing organizational readiness and logistics objectives.• Established organizational planning and time management skills with the ability to adapt to changing priorities quickly; increasing organizational proficiency and quality assurance of operational programs.• Possessed robust attention to detail, expert reporting, and organizational skills to meet the needs of executive leaders; enhancing stakeholder awareness and organizational communication management plans. Show less

  • Information Systems Security/Training Officer

    Jan 1995 - Dec 1997

  • Senior Scout, Assistant Team Lead, Team Lead

    Sept 1991 - Dec 1994

  • Security Guard

    Jan 1990 - Aug 1991

  • Infantry Team Leader

    Sept 1988 - Dec 1990
• 

  HMHS/Anthem Alliance

  Jan 1998 - Jul 2004

  MTF Database Analyst/ Senior Database Administrator

  - Served as liaison between Anthem Alliance/Humana Military Health Services, Military Treatment Facility and Tricare Service Center on all Information Technology issues.- Enforced Network Security and reported all infractions in a classified environment.- Provided day-to-day LAN/WAN administration, maintenance, and support.- Supported, maintained, and took corrective action on LAN hardware and software issues to ensure continued performance for 9 different locations.- Designed and maintained a relational database to store contractor submitted reports and efficiently utilize the data elements within the ad hoc reports, merged each electronic report submission into the SQL database and provided aid/training to the end-users on how to access the SQL database using intelligent front-end software packages such as Microsoft Access, C++, and Java.- Responsibilities included the daily operation and maintenance of the server to ensure electronic reports are received, rolled into the SQL database and made available to end-users and performed database administration functions for the Tricare provided database service at the Military Treatment Facility, Lead Agent Office and Tricare Service Center.- Provided job training and technical advice to peers and subordinates and assisted them with solving complex issues. Along with educating and assisting end-users on a personal level with a variety of problems. Show less

• 

  Force 3 Inc

  May 2004 - Feb 2005

  Database Designer/Data Miner

  • Design, implement and maintain multiple databases for the department chief. • Develop and design forms and tools to be used by the department staff. • Designed reports and queries using Crystal Reports. • Prepare regularly scheduled reports and special reports as requested to support the command. • Trained staff of 60+ users on how to use the designed tools to help with job performance.

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  Agfa HealthCare

  Feb 2005 - now

  • Developed and coached IT project team of 12 to deliver >15 products and services worth an excess of $40M aligned to stakeholder engagements; increasing rate of project closure by 10% quarterly to domestic and international clients. • Managed over 100 stakeholder engagements to monitor risks and control quality of information technology products; reducing Service Level Agreement overages by 10% annually for department service and support.• Regulated project knowledge system that collocated root cause analysis and information management records to mitigate risks and address product quality; increasing case resolution productivity by 10% annually.• Monitored and controlled IT project work to facilitate continuous product feedback and interactions between quality assurance team and clients; reducing product complaint resolution time by 15% annually. • Optimized project management scheduling and resourcing that evaluated and solved complex problems; ensuring 100% compliance of project work in accordance with FDA, DoD, and governmental regulations. Show less • Developed project team of 8 personnel to monitor risks and control quality of >5 healthcare technology products and services worth $20M; enhancing efficiency of company operations and >50 healthcare facilities’ by 10% annually.• Created and implemented communication management plan to generate greater stakeholder engagement in project reporting; improving products to align with stakeholder communication and expectations by 50% annually.• Monitored and controlled project work through reports that identify and illustrate risk and quality trends to stakeholders; mitigating risks and bolstering quality of products and services by 15% annually. Show less • Served as functional specialist on project team of >6 personnel to collect and analyze data for optimization of system performance and risk prevention; improving quality of >12 products and services worth in excess of $25M. • Implemented risk response system to collocate data and reports that communicated risks and trends to stakeholders; improving risk response coordination with users and reducing product and service downtime by 30% annually. • Created hardening scripts and configured product conformance for >50 Department of Defense IT healthcare systems globally; ensuring 100% compliance of project work in accordance with DoD and governmental regulations.• Developed administrative schedule and supported management policies and standards; facilitating a consistent workflow and throughput of training and daily service events ahead of schedule. Show less • Served as IT support specialist in support of the products and services of project teams and R&D centers; improving quality of >3 products and services worth in excess of $7M. • Evaluated project work to provide feedback to stakeholders on technology performance, reliability, and design issues; improving the overall quality of the system stability and reducing system downtime by 20% annually.• Coordinated internal training related to cybersecurity and information technology for >100 employees; enhancing the operational efficiency and ensuring 100% compliance of junior project team members. Show less - Supported and managed multiple zone-based projects simultaneously.- Assist customers with pre-installation consultation, network configurations, and system operation to further promote the image of the company and our commitment to excellence.- Provided immediate response to hardware and software problems and prompt resolution to difficulties and ensured customer satisfaction for several hospitals within North Carolina and occasionally South Carolina.- Defined Problems, verified defects in systems, developed solutions or applied fixes, circumventions, or other probably reconciliatory techniques to maintain system integrity.- Developed a strong working knowledge base in mechanical and electrical troubleshooting for the company-related equipment that we supported.- Participated in site status system performance meetings with customers, members of the sales organization, and product management.- Installed software, and performed performance analysis and system quality control.- Researched beta software for Agfa Healthcare and reported findings to the National office.- Developed several troubleshooting techniques to better isolate problems and reduce repair time. Show less

  • Sr. Customer Support Analyst

    Feb 2020 - now

  • Customer Support Escalation Manager

    Feb 2019 - Feb 2020

  • System Performance Analyst

    Jul 2017 - Feb 2019

  • National Support Specialist

    Jun 2012 - Jul 2017

  • Sr. Field Service Engineer/Field Service Engineer

    Feb 2005 - Jun 2012