Vijay Desai

Experience

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  Syntel

  Oct 2007 - May 2010

  Software Engineer

  Client & Projects: American Express (Amex) - Cobrand LendingPoint Forfeiture & Everyday RedemptionsKey Responsibilities: o Hands on software development - Core Java, JSP Servletso Produce clean, efficient code based on specificationso Verify and deploy programs and systemso Troubleshoot, debug and upgrade existing software

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  Barclays

  Sept 2010 - May 2012

  Business Analyst

  Client & Project: Barclays Global Service Centre Pvt Ltd. - Sanctions (AML)Key Responsibilities: o Eliciting, documenting, analyzing, mapping, and validating business requirements & specificationso Developed appropriate quality documentation of:o User requirements throughout the requirements lifecycleo Functional specifications and technical specifications o Test requirements & acceptance criteriao Report specificationso Feasibility & solution recommendationso Worked on SWIFT Gateway, MX / MT, SEPA Payments, Anti Money Laundering productso Accountable for the investigation of user requirements and for developing technology solutions in accordance with business needs with support from architects and development teamso Developed baseline performance metrics to allow for assessment of benefits post project Show less

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  Fiserv

  May 2012 - Aug 2014

  Business Analyst

  Project: Fiserv’s CheckFree RXP (Industry's leading e-billing and payments solution)Key Responsibilities: o Liaise with Product Owners & Business Heads to understand business vision & objectiveso Produced AS-IS and TO-BE models, process maps and activity diagrams using UML and BPMNo Worked with SMEs and team leads to define existing business and system processeso Translated technical documentation to business stakeholders in all levels of the organizationo Successfully led the implementation of Fiserv’s CheckFree RXP - Offering consumers a rich, user-friendly Online Billing and Payments Experience used by close to 4,000 financial institutions Show less

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  Commonwealth Bank

  Aug 2014 - Jul 2019

  Technical Business Analyst

  Projects in CBA office, Sydney: 1. Digital Transformations / CommBiz2. Lending application uplift (PEGA)3. Risk Portfolio (BROP)Key Responsibilities:DIGITAL PLATFORM –o Led new digital initiatives for CBA’s “CommBiz” - Online Business Banking channel. Projects involved Business Online Saver Accounts notifications, Term Deposit Accounts, Market Rate Loans, Feedback Form (NPS)o Worked closely with Program Manager and cross impacted teams to ensure milestones are on schedule and communicate to Stakeholders and senior leadership for any roadblocks and mitigation stepsCOMMERCIAL LENDING –o Implemented uplift of CBA’s loan processing application using BPM process workflow (PEGA)o Designed PEGA workflows, wrote complex integration stories, API’s mappingo Requirements Management, JIRA tracking & monitoring, extensive documentation in Confluenceo Worked with the Project Manager to optimize and adjust project delivery in line with broader organizational priorities and constraintsRISK PORTFOLIO –o Defined the Product Roadmap and features for CBA’s “Better Risk Outcome Program”, to implement revised “Risk in Change” processes in the Banko Support the analysis of project and program risks and issues, adhere to change control processes and requirements traceability throughout the life of the project and programo Led the launch of pilot production release of “Risk in Change” in May 2019o Recognized and awarded for top performance and delivery excellenceOther project involvements during initial few months of consulting in India: Bank Of America - UI Uplift, World Bank - Third Party Funds, Citibank - WorldLink (GPP and Dodd Frank)o Involved in all Project management activities: Initiating, Planning, Execution, quality standards, delivery schedules, tracking productivity/utilization of the teamo Maintaining skill sheets, handling resource movement, Resource Forecasting, Team Building Activitieso Cross Application interaction, status reporting to the LOB heads Show less

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  City of Melbourne

  Jul 2019 - Dec 2019

  Agile Business Analyst & Scrum Master

  Project: (CLUE) Census of Land Use and Employment – A valuable “research tool” which provides comprehensive information about land use, employment and economic activity across the City of Melbourne.Key Responsibilities:o Support Project Managers and Program heads by working closely with the business and IT development teams to gather, analyze and document requirements for CLUE 1.1o Identify new business processes where necessary and work with Council stakeholders in their development and documentation, write detailed Acceptance Criteriaso Document & map the interactions between business processes, information, and data (including functional and interface specifications), in Jira, Confluence and MS Office toolso Utilized Agile techniques effectively, including Product Backlog Grooming, User Stories, Daily Stand-up, Reviews, Retrospectives, Product Demo, Sprint & Release Planningo Brought in Agile best practices such as code/design reviews, transparency, JIRA tracking, product visioning, documentation in confluenceo Successfully led the launch of Clue 1.1 project, which was delivered on time & on budgeto Developed new Business Cases, Proposals, Costing & Budgeting for Melbourne Smart City initiativeso Assisted the procurement processes and documentationo Contract value analysis and advice on moving to a Cloud-based environmento Led the business engagement to achieve endorsement and buy-in for the business case Show less

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  NAB

  Dec 2019 - May 2020

  Digital Business Analyst

  Project: NAB Mobile UI Uplift, FCA enablement on digital channels IB and & mobile (iOS and Android)Key Responsibilities:o Liaise with Product Owner and stakeholders to identify and document requirements in Confluence and JIRA User Storieso Working closely with engineering teams on a day to day basis to deliver functional and non-functional requirements, and helping technical teams translate requirements into deliverable componentso Mobile Uplift involved enhancing existing NAB mobile app features & also introducing In-app messages (servicing & marketing messages)o Working closely with Content designers to ensure best in class Customer journey by finalizing layout, elements and transition patternso Define Acceptance criteria for a given customer journey, user stories and ensuring traceabilityo Project also involved enabling Foreign Currency Account feature in Mobile Account Summary UI, Integrate existing and new systems, gateways, analyze impact on platforms (Microservices implementation)o Creating process flows, identifying integration dependencies and working out roadmap for release planning & project deliveryo Leading and facilitate business workshops, brainstorming, presenting demoo Maintain a long-term road map of requirements for stakeholders and team members, support setting up and contributing to the BA COP with industry best practiceso Employ good change management practices to ensure the project outcomes are accepted by the organization and the organization gain is embedded Show less

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  Commonwealth Bank

  Sept 2020 - Apr 2021

  Senior Business Analyst

  As a Sr. BA within the Home Buying remediations space, I was working on requirements elicitation and documentation for complex Fee & Interest and Responsible Lending issues that have impacted our customers. Leading the project through identification of affected customers, calculation of refunds, writing customer communications and payment activities.

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  Bankwest

  Apr 2021 - now

  Business Analyst

  Roles and responsibilities included identifying project pain points, suggest improvement opportunities, brainstorming, business and technical requirements documentation, stakeholder management, creating project artefacts using Confluence, Jira, word, ppt, process flow and BPMN diagrams using Visio, API integration, data mapping, supporting cross-functional project team members to develop / test / deploy code to production, leading and managing end to end project lifecycle.Projects :1. Credit Card Origination (Everyday Banking) - New retail credit card platform for customers. Improving card origination experience for our customers and colleagues to drive greater satisfaction levels and improved conversion rates.2. Tax Identification Number [TIN] Validation (FATCA / CRS / Financial Crime)- As per recent ATO guidelines, accurate TIN information needs to be recorded and reported, therefore Bankwest had to apply validation functionality at each point of data capture. This involved integrating all in-scope BW systems with group API to allow only valid TIN entries to be recorded as per business rules, ensuring compliance and avoiding heavy fines.Other contributions in the BA Chapter initiatives - Leading, organising and presenting "User Story Lab" sessions. Show less