Summit Ram

Experience

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  HOLIDAY CAFE

  Aug 2021 - Dec 2021

  Floor Manager

  1. As Floor Manager my primary responsibilities surrounded team management, customer experience and overall operations.2. Set performance goals and sales contest for wait staff. 3. Provided training for all newly hired associates.

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  The twilight exists

  Jan 2022 - Mar 2022

  Assistant Floor Manager

  1. Supervised store employees while maintaining the sales floor, fitting, rooms and cash-wrap areas.2. Maintained work area and sales floor standards to promote a safe working and shopping environment and maximize the customer shopping experience.3. Trained, motivated and managed a team of 50+ call center sales representatives.

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  KFC

  Mar 2022 - Jul 2022

  Team member

  1. Create an inspiring team environment with an oprn communication culture.2. Set clear team goals.3. Monitor team performance and report on metrics.4. Encourage creativity and risk-taking.5. Listen to team members, feedback and resolve any issues or conflicts. 6. Good PC skills, especially MS Excel.7. Decision-making skills.

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  Keventers

  Aug 2022 - Jun 2023

  Store Manager

  Supervised store employees while maintaining the sales floor, fitting, rooms and cash-wrap areas.2. Maintained work area and sales floor standards to promote a safe working and shopping environment and maximize the customer shopping experience.2. Set performance goals and sales contest for wait staff. 3. Provided training for all newly hired associates1. Create an inspiring team environment with an oprn communication culture.2. Set clear team goals.3. Monitor team performance and report on metrics.4. Encourage creativity and risk-taking. Show less

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  Pizza Hut

  Jul 2023 - Mar 2024

  Shift Manager

  Staff Management: responsible for overseeing and coordinating the activities of the restaurant staff during their shift.Customer Service: Ensuring excellent customer service by addressing customer inquiries, resolving issues, and maintaining a positive dining experience.Order Accuracy: Ensuring that orders are prepared correctly and delivered to customers accurately and promptly.Quality Control: Monitoring food preparation and ensuring that all menu items meet the restaurant's quality standards.Shift Planning: Creating staff schedules, assigning tasks, and managing breaks to maintain an efficient workflow.Inventory Management: Keeping track of inventory levels, placing orders for supplies, and minimizing waste.Health and Safety Compliance: Enforcing safety guidelines and sanitation procedures to maintain a clean and safe working environment.Training and Development: Providing training to new employees and ongoing coaching to existing staff to improve performance.Cash Handling: Overseeing cash registers, managing cash flow, and reconciling cash at the end of the shift.Communication: Maintaining clear communication with the restaurant management team, staff, and other departments to ensure a smooth operation. Show less

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  Keventers

  Mar 2024 - now

  Store Manager

  1. Operational Excellence: Spearhead day-to-day operations to ensure the smooth functioning of Keventers Quick Service Restaurant (QSR) outlets, focusing on maintaining high standards of service, cleanliness, and efficiency.2. Team Leadership: Lead and motivate a diverse team of staff members, fostering a positive work environment conducive to productivity, collaboration, and customer satisfaction.3. Customer Experience Enhancement: Implement strategies to enhance the overall customer experience, including personalized service, product quality improvement initiatives, and effective resolution of customer queries and complaints.4. Sales and Performance Management: Drive sales growth through effective inventory management, sales forecasting, and promotional activities, while consistently achieving and surpassing performance targets. Show less