Rodrigo Fernandes

Experience

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  Decsis, Sistemas de Informação, Lda

  Jan 2001 - Sept 2005

  Technical support

  www.decsis.pt/▪ Installation, configuration and repair PC's / servers COMPAQ / HP .▪ Outsourcing in Vodafone having the function of maintenance , configuration, and repairequipment COMPAQ / HP / FUJITSU / TOSHIBA .▪ Installation and ADSL Modems and Routers Configuration ( Alcatel Speedtouch , 510, 510i , 530,U.S.Robotics ) for domestic and business .▪ Outsourcing in CGD having the function of installation, configuration andrepair of the full range COMPAQ / HP ( servers , storage, backup ) .▪ Technical Field Senior in the Mid- Range and High- End area COMPAQ / HPEntry - Level ..▪ Installation and configuration of various solutions Primary Storage ( MSA500 , MSA1000 ) .▪ Repair / Maintenance Printers HP Plotter ( Central Zone and South)▪ Repair of Black and White Printers / Color Lexmark / HP Show less

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  IBM Portugal

  Jun 2006 - now

  Technical Support

  Reporting to Manager of Business Unit: Integrated Technology Delivery,End User Support.▪ Technical Support User / Customers:▪ Open Client Red Hat 64 , in All IBM Aplications ,as well resolution and screeningproblems , local or remote to other IBM facilities.▪ Windows 7 & Windows XP.▪ Mac environment support ( Iphone , Ipad , Mac osx ).▪ Telephone over IP support.▪ Lotus Notes Mail Support.▪ Memorization/ assembly / installation / configuration / Software Implementations on W3 Network Printers.▪ Security and Anti -Virus.▪ TSRM Show less