Trang Do

Experience

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  Extrim, Jsc - Shoe Care Express

  Dec 2020 - Feb 2021

  Business Development Intern

  - Collaborate on designing omni-channel customer care process- Develop E-commerce shop on Shopee- Brainstorm and participate in setting up Zalo Pro, BizFly CRM, Airtable, Chatbot stories scenarios- Optimize sales funnel by involving in QC process of customer services & telesales team- Participate in creating promotion campaigns and produce communication materials on Facebook and ShopeeAchievement: Achieve 83% customer satisfaction and 51% returning rate

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  EXTRIM

  Mar 2021 - now

  Achievement: - Increased over 20% social media followers and 40% reach rate on social media content that lead to 30% growth in sales within a year.- Successful cooperation with partners such as: CITIGYM, Urbox, Sodexo/GiftNetwork, OPPO, Samsung,... including long-term cooperation contracts (02 years) and auto-extended contract.- Expanding diverse cooperation: Delivery of shoe care services via resident app (CYHOME), expanding access and serving more than 200 apartments in Ho Chi Minh City with more than 61,000 residents.- Open a shoe delivery point at partner stores (Shop selling running clothes, shop selling sneakers, soccer field,...): The Air Saigon, The gioi chay boAchieve through:- Doing research on market, competitors and participate in developing service and product portfolio development plans.- Creating content on multi-channel, including social media (Facebook, Tiktok,...) and POSM, offline store decorations.- Building community on social networks, organize online events- Script writing, producing and editing videos about products, services. Have videos reach 100,000 views organic.- Creating SEO blog post and website content, draw over 13,000 organic traffics to website through keywords on top google.- Researching and applying tools to support content building and attract new customers: Ladipage, Mailchimp, Wordpress,...- Actively building, maintaining strategic partnerships and collaborations, both in media and operation supports.- Sales channel management on E-commerce: Shopee. Show less

  • Marketing Business Development Executive

    Jun 2021 - now

  • Marketing Staff

    Mar 2021 - Jun 2021