Dolly Irham

Experience

• 

  PT Sanyo Jaya Components Indonesia

  Jun 2004 - Mar 2006

  EDP staff

  Maintaining, Managing, Developing application (programmer) on IBM AS400.Helpdesk for email, pc, and network

• 

  Phintraco Technology

  Apr 2006 - Jan 2011

  Consultant, implementor, and trainer in WFM (Workforce Management) Impact360 application. Managing Customer Service team to be able to response customer complain, queries, and request via Hot-line (call) or email. Bluepumpkin system engineer (Workforce Management). Designing, Implementing, Troubleshooting, Maintaining, Consulting and Training for WFM (Bluepumpkin3.1, Witness WFO7.7, and WFO7.8 Impact 360) for Call Center. Integrating WFM with Avaya CMS

  • WFM (Workforce Management) Specialist

    Nov 2008 - Jan 2011

  • Customer Service Manager

    Nov 2008 - Jan 2011

  • System Engineer

    Apr 2006 - Oct 2008
• 

  Avaya

  Jan 2011 - Sept 2011

  Avaya AES/WFO BBE (Tier-3)

  Avaya AES and WFO (CSCM/ACR, WFM, QM, CAM, Viewer)

• 

  Phintraco Technology

  Oct 2011 - now

  * Work as a Winning Team with Account Executive/Manager* Learning, Understanding and Mastering Principals, Products, Solutions, Services and Competition * Develop and maintain Sales Toolkit: Engage with all products of Avaya WFO and Verint WFO (Workforce Optimization).More deep in WFM, responsible for pre-sales, consulting, integration, and handle technical escalation from Engineer.

  • Product Manager

    Jan 2016 - now

  • WFO (Workforce Optimization) Specialist/Manager

    Oct 2011 - Dec 2015
• 

  PT Mitracomm Ekasarana

  May 2017 - Jun 2018

  Product Manager

  Cisco Collaboration product