Ciara Skiles

Experience

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  ANN INC (Ann Taylor | LOFT | Lou & Grey)

  Oct 2008 - Aug 2010

  Sales Leader

  Most senior sales leader in a $4M store. Helped train new and seasoned associates in selling techniques that made us the most profitable and highest sales per hour producing store in the district.

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  Victoria's Secret

  Jul 2010 - Aug 2011

  Effectively managed $4M in volume across the two highest unit turning rooms in the store with a team of 10 associates. I was able to work with district and corporate level management to ensure product was being received and merchandised out immediately which led to having the second highest volume Pink room in the district with the best customer service scores. Top sales metrics producing manager in a $1.5M store in addition to implementing a new company wide initiative concerning backroom organization and replenishment. Although we had the smallest backroom with the biggest challenges, we earned the highest certification score in the district.

  • Category Manager

    Nov 2010 - Aug 2011

  • Merchandise Flow Supervisor

    Jul 2010 - Nov 2010
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  ANN INC (Ann Taylor | LOFT | Lou & Grey)

  Aug 2011 - Apr 2013

  Co Manager

  I was the number two leader in a store that generated $2.5M in volume and managed 15 managers, supervisors and associates. I was responsible for all areas of operations from merchandising, payroll, sales floor management, team building, on boarding and talent management. I was able to increase sales metrics through implementing a targeted manager on duty program focused on individuals' strengths.

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  Saks Fifth Avenue OFF 5TH

  Apr 2013 - Feb 2014

  Selling and Service Manager

  I was the number two in a store that generated $6.5M in sales, and was responsible for the scheduling, morale and success of a team of 40 associates, 30 of whom I personally hired and onboarded. Within 60 days we were able to improve customer satisfaction scores and dramatically increase store profitability. In addition to this, I also took on the role of special events planning to help bolster sales and brand recognition in the local community. Events included participation in fashion shows and shoots with local stylists as well as VIP in store shopping experiences. Show less

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  The Fragrance Outlet

  Feb 2014 - Jan 2015

  Store Manager

  I oversaw the largest store in the company that generated $1M in sales volume and led a team of 10 supervisors and associates. I was able to successfully rehab the location's visual and operational standards and implement a scheduling program that would automatically generate sales goals for associates based on hours and skill sets. The system eventually went on to be implemented company wide adding tremendous value in productive payroll hours saved.

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  Victoria's Secret

  Jan 2015 - Sept 2015

  Store Manager

  I oversaw two locations that generated a total of $9.5M in sales volume and directly managed 45 managers and sales associates. Within 90 days in role, we were able to rightsize staffing levels, implement zoning and fitting room strategies that led to an increase in sales and positive customer feedback.

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  NAVY EXCHANGE SERVICE COMMAND (NEXCOM)

  May 2017 - May 2019

  I directly supported the District Vice President Of the Japan District who is responsible for $160M in sales as well as the Yokosuka General Manager who oversees the lion share of that volume. I created and maintained high level reports that were distributed to executive partners and in-store operators to more effectively run their businesses. Upon entering my role, I was also able to absorb responsibilities that were previously scattered throughout multiple departments concerning official travel. This streamlined the process creating significant savings for the company. Show less I oversaw two different departments totaling $5.5M in sales and managed 15 associates. I was able to create a tool to help streamline scheduling practices that ended up being utilized across multiple departments and locations, saving the company hundreds of productive hours. By focusing on key areas, such as target departmental in stocks, I was able to increase gross margin by 2 points. I quickly became a subject matter expert in my store for sales and customer satisfaction data mining and report generation. Show less

  • Director of Operations and Analytics

    May 2018 - May 2019

  • Department Manager

    May 2017 - May 2018
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  Cirrius Solutions Inc.

  Oct 2019 - Aug 2021

  Responsible for retention and growth of company's key strategic enterprise accounts as well as manage day to day team operations. This includes, but is not limited to, project management, capacity planning, business process improvement and talent management. Responsible for functional aspects of projects such as requirements gathering, solution architecture, generation of deliverables and organizational change management efforts.

  • Salesforce Client Success Manager

    Jul 2020 - Aug 2021

  • Senior Salesforce Consultant & Business Analyst

    Oct 2019 - Jul 2020
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  Uptima

  Aug 2021 - now

  Responsible for leading a team of consultants across multiple roles and clouds within North America

  • Senior Director Professional Services North America

    May 2024 - now

  • Senior Director Business Transformation

    Feb 2024 - May 2024

  • Director Business Transformation

    Jan 2022 - Feb 2024

  • Senior Consultant

    Aug 2021 - Jan 2022