Sudheer Kumar

Experience

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  Karnataka Antibiotics & Pharmaceuticals Limited, Peenya, Bangalore

  Dec 2016 - Jan 2017

  Student Intern

  1. Completed in-plant training in pharmaceutical machine handling2. Gained insightful knowledge on how a pharmaceutical company work3. Interacted with the Parenteral, Small volume Parenteral, Non-Parenteral, Engineering and Maintenance Department, Store and Quality Assurance /Quality Control Departments

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  Rashtriya Ispat Nigam Limited (Rinl)

  Apr 2018 - May 2018

  Project Intern

  1. Liaised between various teams like in collecting data with regards to Customer Relation Management and Project Sales department2. Involved in Extensive data driven Primary and Secondary Market Research about segmentation and clustering done on previous year’s Sales Data3. Analysed Employee Satisfaction level from the data collected from Management Information system installed at RINL4. Was part of the monthly update managerial meetings used to measure the performance of different department such as Finance, Human Resource, Steel melt shops, Safety and security etc5. Liaised with the organization management, IMRB Kantar and Employees of the organizing in collecting data for Employee engagement survey6. Generated yearly and monthly reports related to Human Resource Department regarding government related schemes. Show less

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  Extramarks Education India Pvt. Ltd.

  Jan 2020 - Oct 2020

  Business Development Manager

  A)Set goals and measure/audit performance of each team member1. Develop sales target for each of the team members and explain them the same with deadlines2. Measure daily, weekly, monthly performance trends of each team member and take corrective actions to match the organization's expectations3. Conduct daily team hurdles to brief the team on the team and individual targets4. Motivate team members to meet and exceed targets5. Initiate Performance Improvement Plans for regular non-performers and provide training interventions, feedbacks in coordination with the Training Manager6. Audit calls, emails to ensure productivity and 100% compliance to processes for each team memberB) Prepare Sales Reports and Strategy Recommendations1. Monitor CRM sales reports and present weekly/biweekly sales reports to management with recommendations2. Ensure correctness of data at all times, report daily performance to the Sales Head3. Ensure meeting daily/Monthly KPIs - Revenue, conversion%, Average Revenue per User, etc.C) Recruit, Train, and Coach the Sales Team1. Recruit and train to ensure that there is enough strength to handle the sales projections 15 days in advance2. Provide training, help, and second voice to the sales advisors to help them achieve their targets3. Develop rebuttals for the evolving customer queries and train the team members on the same4. Work with the Training Manager to ensure the success of trainees Show less

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  Vedantu

  Oct 2020 - Sept 2021

  • Improved the productivity of employees by managing Visibility(Creating dashboards of MTD and FTD for talktime), Efficiency(By launching Predictive, Preview, and initiating negotiations with Truecaller), Productivity(Mentoring, monitoring and Auditing CH and TL) and hygiene(LS and Ameyo integration) • As a Business Analyst, responsible for understanding and assessing the changing needs of the business.• Creating a detailed business analysis, outlining problems, opportunities and solutions for a business• Handled Ameyo and increased the lead connectivity from 55% to 70%.• Responsible for launch of Ameyo preview and predictive dialling in Vedantu Show less • Responsible for daily task allocation, will be the first point of contact for BDA's on all task related queries and concerns, Will be closing working with Assistant Manager on implementing process improvements, monitoring BDA's performance on a regular basis.• Analyze student with the help of all data points (student profile, student requirements, Engagement activities, ensure student attends the classes and user is retained throughout Academic Journey)• Coordinate activities of team members to ensure a smooth and efficient that reduces, number of cases that are overlooked.• Oversee the engagement and user retention to minimize churn, while ensuring it is handled appropriately and per user need.• Run reports and analyze data pertaining to the department and share with executive staff and managers of department staff as needed.• Communicate with staff to build and maintain a strong working relationship and reduce the team attrition Show less

  • Business Analyst

    Jan 2021 - Sept 2021

  • Team Lead

    Oct 2020 - Jan 2021
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  UST

  Sept 2021 - Jul 2024

  Business Analyst

  • Led the end-to-end management of ServiceNow technology solutions, driving the project lifecycle from concept to deployment for a global clientele. Demonstrated a keen understanding of product strategy, overseeing the development and delivery of service modules that aligned with both market needs and business goals.• Excelled in orchestrating cross-functional teams and managing diverse stakeholder relationships. Played a crucial role in aligning business teams, development units, and clients, facilitating a seamless Agile project execution. Specialized in synthesizing varied perspectives into coherent strategies that propelled project success.• Mastered the art of capturing and interpreting complex project requirements, employing tools like Requirement Traceability Matrix (RTM) and Functional Requirement Documents (FRD). Focused on ensuring product features met customer needs, directly contributing to the development of strategic product roadmaps.• Engaged deeply with clients to understand their challenges and aspirations, translating these insights into innovative product solutions. My approach was centered around empathizing with end-users, leading to the creation of user-centric designs and functionalities.• Analyzed market trends, user feedback, and business metrics to inform product decisions. Facilitated stakeholder discussions, driving consensus based on a blend of data analysis, business acumen, and customer insights.• Ensured high standards of quality throughout the product lifecycle, aligning team efforts with customer expectations and business objectives. Implemented continuous monitoring and feedback mechanisms to keep product development focused and efficient, leading to enhanced user satisfaction and business value. Show less

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  Globant

  Jul 2024 - now

  Senior servicenow consultant