Pamela Miranda

Experience

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  Hotel Holiday International

  Jul 2002 - Sept 2002

  Housekeeping Administrator

  • Liaised with floor supervisors and front desk with occupancy and releasing of rooms.• Updated the computer system with status of the rooms.• Liaised between housekeeping manager, floor supervisors and housekeeping staff.• Checked evening and nightshift handing over and log book for any information or events happening.• Printed out status reports in order to do shift opening and prepared room assignments.• Controlled key issue-receive against signatures.• Checked attendance register and submitted record to time office.• Prepared housekeepers reports and distributed to front office and accounts department.• Registered, stored and returned lost and found items.• Attend calls from guests and ensure accurate flow of communication between guests and supervisors. • Handle purchase of flowers for the lobby / restaurants.• Liaise with floor supervisors and engineering department regarding repair work needed.• Maintain and update files of all staff of the housekeeping department.• Keep records, control and distribute any medicines needed by housekeeping staff. Show less

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  ULO Systems

  Sept 2004 - Jul 2014

  • Selected to establish the HR functions for this Oil & Gas company – hired as a receptionist, transitioned to a secretarial role and promoted due to academic qualification in Human Resources. Entrusted with creating and managing all HR administrative functions• Fulfilled diverse recruitment and staffing needs – created JDs for and onboarded 45 offshore, 15 office & 30 workshop employees• Ensured accurate workforce deployment and mobility – coordinated with the Operations Manager and Logistics Officer for best-fit deployment, ensuring all travel documents and qualifications were aligned with job requirements• Facilitated positive annual ISO audit outcomes – maintained and updated all HR documents and worked closely with auditors to ensure compliance with ISO standards • Organized First Aid and Firefighting trainings for all offshore staff biennially - including sourcing training providers and maintaining completion and renewal records• Provided executive administrative support to the General Manager as required – including managing travel arrangements • Supported the Administration Manager – managed medical insurance claims and liaised with the PRO and government authorities for visa processing• Updated, collated and managed all workforce documentation – including personal information, certifications, training records, correspondence files, offshore contracts, visas, labour cards and annual leave rosters• Kept updated on relevant labour law changes – ensured HR practices remained compliant with legal and regulatory policies Show less • Scheduled appointments for the General Manager• Checked, printed and recorded incoming mail for General Manager and Operations Manager• Executed daily and routine correspondence• Maintained records by filing and updating database, for fabric formwork• Maintained documentary evidence of standard policies and procedures• Maintained Drawing Register pertaining to Fabric Formwork manufacture• Prepared and maintained the manufacturing instructions sheet for fabric formwork• Prepared dispatch notes for collection by courier• Assisted the Operations Manager as required Show less • Answered all incoming calls and operated the telephone system. • Checked automatic incoming fax on the computer, print out, register before handing over to the concerned person.• Registered and numbered all communication as given by each individual and maintained the incoming and outgoing document register.• Prepared and updated document transmittal forms • Updated and maintained Address Book with Telephone numbers, fax numbers, email addresses and postal addresses in the Master data base and register.• Ensured courier company is informed about all collection of documents and parcels.• Filed all incoming and outgoing correspondence in the respective files.• Maintained stock control of stationery items. Show less

  • Human Resources Executive

    Sept 2006 - Jul 2014

  • Executive Secretary

    Sept 2005 - Sept 2006

  • Receptionist

    Sept 2004 - Sept 2005
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  Bukhatir Group

  Aug 2014 - Apr 2016

  Human Resources Coordinator & Executive Assistant

  • Provided high-level support to the Group Executive Director of Corporate Services (EDCS) – coordinated with 10 C-suite personnel at the Bukhatir Group Head Office, managed meeting diaries, ensured efficient minute-taking and tracked actionable points. Additionally functioned as the EA to the CFO/ Deputy CEO as needed• Played a key role in a major project to restructure the head office and centralize 10 multisector group companies (Oil & Gas, Construction and Education) – ensured timely rollout and operational facilitation by coordinating with the EDCS, CFO and project team• Managed project updates and communications – organized and documented meetings and maintained project progress on the Smartsheet SaaS platform for key stakeholders• Handled confidential information and documentation for the EDCS – liaised with business unit heads, coordinated end-to-end travel arrangements, expenses, reimbursements and supervised the activities of the administrative staff• Organized and managed large-scale events for up to 300 attendees – handled planning, logistics and execution for quarterly management meetings, annual awards ceremonies and up to 3 workshops per year• Proactively assisted the Group Head of HR – efficiently utilized time when the EDCS was out of office to support the HR department with policy updates for the CEO’s reviews and with various HR administrative duties • Coordinated with recruitment companies for senior management hiring – screened candidate CVs and arranged interviews• Prepared customized job descriptions and contracts for senior management positions, working closely with the Group Head of HR Show less

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  Educap | Bukhatir Group

  Apr 2016 - Nov 2016

  Office Manager & Executive Assistant

  • Effectively managed dual roles – Office Manager & Executive Assistant to the GM of EDUCAP, a leading provider of educational services in the UAE and the head office for 4 schools under Beam (Bukhatir Education Advancement & Management). Simultaneously functioned as the primary liaison between the head office and the Bukhatir Family Office • Facilitated the GM’s ability to run the organization – owned and executed all administrative support duties including screening applicant CVs, liaising with the CEO and handling special projects• Coordinated the GM’s stakeholder interactions – efficiently managed the calendar, logistics and business correspondence including travel arrangements & accommodation and expenses & reimbursements• Supported an office of 15 people – coordinated with the CEO, school heads and diverse department heads• Prepared PPT decks for all GM meetings – coordinated with all cross-functional department heads to collate accurate data and create clear and succinct meeting decks, drafted meeting minutes and followed up on all action points • Managed administrative support for the Family Office – catered to 10 family members and liaised with EAs of the Chairman and CEO• Collaborated with internal and external stakeholders – worked closely with Finance and Insurance departments and various external providers (travel agents, hospitals & insurance firms) to manage the family’s travel arrangements, medical bill reimbursements, vehicle registrations and purchase and renewal of insurance policies Show less