Meshkat Mahbub

Experience

• 

  Akij Corporation Limited

  Jan 2017 - Jul 2017

  Trade Marketing Specialist/Territory Officer

  1. Monitor daily sales activities by supervising a large sales team including Japan Tobacco and Philip Moris brand.2. Build-up excellent trade relations with different business partners.3. Implement corporate planning & policies in the field level.4. Follow up depot/distributors logistics.5. Meet sales targets and prepare sales forecast.6. Arranging campaign program with the client.

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  Abdul Monem Ltd

  Jul 2017 - Jun 2018

  Corporate Sales Executive

  1. Create new Business Portfolio and maintained 10 Cr business market on quarterly basis. 2. Increasing brand value to the client.3. Order taking and giving logistics support.4. Ensuring supply and delivery to the client's address.5. Sale forecast and increasing sale.6. Logistics Support and administrative related work.7 . Monitoring Sugar price at International Market level.8. Regular touch with the client and arranging presentation .

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  Eastern Bank Limited

  Jun 2018 - now

   Daily handling customer emails/ phone and solving problem with the help of other departments. Regulatory reporting/monitoring of suspicious online foreign transactions.  Communicating over phone with corporate clients and ensuring high quality services.  Regulatory reporting to the Central Bank complaint cell after resolution of customer complaint. Compiling and reporting to all waiver and reversal transactions on a monthly basis.  Verifying customer over phone for cheque clearing and reporting to the branches. Closely work with the Digital/ Dispute/Delivery/Card/branch team.  Continuous thinking of simplification/ improvement of working process. Show less  To handle all level of operations from customer and branch maintaining banking compliance. Monitoring and follow up the required services with in Service Level Agreement (SLA). Monitoring complaints, queries and feedback of customers thorough e-mail, webchat or over telephone.  To actively participate in enhancing the overall performance for customer service by sharing suggestions and ideas as well as taking initiative for improvement.  To analyze and rectify customer's concern using established procedures of the company.  To attend training programs as per schedule, as and when required.  To inform the management of any issues that are needed to be resolved.  To maintain compliance with SOP and Business Process Standards  Ensure given a target to achieve the business objective (HIPO and Other campaigns) Show less

  • Officer at Retail and SME Banking

    Mar 2020 - now

  • Executive at Service and Business Quality Department

    Jun 2018 - May 2021