Veronica Hernandez

Experience

• 

  Boston Public Health Commission

  Jun 2010 - Aug 2011

  Front Desk Intern at MOM's/MORE

  • Assisted the front desk in managing counseling appointments and new outpatient intake. • Prepared materials for 12-step workshops and observed psychotherapy sessions and group therapy for addiction treatment. • Updated patient files and established new filing system for case management while maintaining a high level of confidentiality.

• 

  University of Massachusetts Amherst

  Sept 2011 - Jun 2012

  South End Site Coordinator at Student Bridges Agency

  • Led a team of six peers to positively impact and mentor elementary and middle school students in Springfield, MA. • Created and trained staff on weekly lesson plans and gathered materials for STEM projects with students. • Gathered outside resources to provide students with better homework help, school support, and college motivation. • Kept open communication between parents, students, and community center for field trip opportunities, academic progress and student success. Show less

• 

  University of Massachusetts Amherst

  Sept 2012 - May 2013

  Undergraduate Program Coordinator at Student Bridges Agency

  • Ensured staff accountability on daily program operations, which included creating schedules for office staffing, approving timesheets, and conducting performance reviews. • Constructed and lead staff training for members of the Student Bridges Agency who would supervise and lead teams of 6-8 college students at various sites in Springfield and Holyoke, MA. • Conducted hiring interviews and selected candidates for several departmental roles, to continue the Student Bridges mission with incoming students.• Coordinated and facilitated staff and advisory board meetings regularly. • Updated/created written job descriptions for roles and restructured organizational bylaws to accommodate changes in programming that included staff input in the process. Show less

• 

  BELL (Building Educated Leaders for Life)

  Sept 2013 - Aug 2014

  Recruitment Coordinator

  • Established new relationships with universities and CBO partners to ensure a recruitment pipeline• Built relationships with and outreached at surrounding colleges and universities including, but not limited to, presenting and recruiting at career fairs and courses. • Worked closely with Human Resources Department, in a high volume recruitment team, to ensure over 1,000 hires completed all steps in the hiring process for after school and summer educational programs year-round. • Partnered with the company's recruitment teams nation-wide to improve ease of Taleo and Salesforce system use for interviewing, scheduling, and on-boarding purposes. • Conducted interviews for program staff roles and informed hiring decisions from a field staff perspective• Delivered presentations reporting hiring stats, training completion tracking, and retention stats regularly. • Responsible for a high level of customer service, weekly reporting to Human Resources and attention to detail while managing different projects simultaneously. Show less

• 

  AmeriCorps

  Aug 2014 - Jun 2015

  School Climate Coordinator

  • Led a variety of activities to support and improve school climate through relationship building therapy groups, after school clubs, large group play, and community events. • Responsible for an increase in school connectedness, building interpersonal relationships, and students' physical and emotional safety. • Created lesson plans for and ran physical education activities for grades 1-6.• Organized, gathered resources, and managed six successful parent events with presenters from community organizations and up to $200 of donations in summer activities for program site. Show less

• 

  Sonoma State University

  Sept 2015 - Jul 2016

  Outreach Advisor for Educational Talent Search

  • Advised and monitored 306 students' academic performance to meet graduation requirements and apply to college. • Ran college readiness workshops for students and parents at target schools, in addition to conducting on site outreach to recruit new participants. • Organized and led college campus tours at California State Universities (CSUs), Universities of California (UCs), and private higher education institutions for every grade in program. • Maintained accurate, updated records while also creating and sustaining Education Action Plans (EAPs) for each student.• Created and delivered college prep curriculum for middle school students, used during Summer Program Sessions. Show less

• 

  Summer Search

  Mar 2017 - Jan 2022

  • Led a team of five staff towards meeting student engagement targets, program KPIs, including college matriculation, degree attainment, and positive identity development in both individual and group support • Provided continued observation, support and streamlined a process for direct reports in gaining new caseloads of 30+ students and driving efforts towards a 94% student retention rate• Oversaw a team of five full time staff through weekly supervisions, team meetings, analyzing data and POS results, while addressing student service support and emergencies that ensured compliance & program success• Led strategic planning in developing a volunteer-based Student Ambassadors Program of 6+ students over the course of 2+ years in areas of leadership, facilitation, and event planning • Supported each year in creating the High School Program budget of $10,000 and allocating funds as needed • Spearhead ongoing hiring efforts by phone screening, interviewing and onboarding from Associate level to Senior-level positions with PayCor while implementing equity based decision-making systems into the hiring process • Managed an ongoing Emergency Funds and Student Persistence Funds support throughout the year with budgets over $50,000• Created and implemented organizational structures that produced qualitative and quantitative data and resources to support team and students • Analyzed and managed Salesforce data related to program delivery and staff performance to understand trends and challenges in outcomes Show less • Drove hiring efforts, edited job description and title for this new position• Sought out and brought higher education professionals to the workplace to share insight on admissions decisions and best practices for our students during the college application process• Developed and executed college workshops and financial aid events for students and families, including successful execution of a College Day hosted at Northeastern University with former relationships built with external partners • Founded and led a Staff Advisory Council with inclusive department representation; used as a thought-partnership for the Executive Director Show less

  • High School Program Manager

    Jul 2019 - Jan 2022

  • Post-Secondary Program Coordinator

    Jan 2019 - Jul 2019

  • Program Associate

    Mar 2017 - Jan 2019
• 

  West End House

  Jan 2022 - Dec 2022

  Director of Leadership Gifts

  • Manage and grow a large portfolio of donors in collaboration with the Chief Development Officer (CDO)• Create and execute plans with individualized goals for each donor/prospective donor in the portfolio• Partner with staff and board/advisors to develop donor engagement and volunteer opportunities• Participate in the development of special cultivation and stewardship opportunities• Assist in the identification, tracking, and engagement of potential leadership volunteers (Board of Directors, Board of Advisors) and other partners helping with leadership gifts outreach• Track portfolio activity and progress on a weekly basis Show less

• 

  Boston University

  Jan 2023 - now

  Executive Assistant