Marc Santana

Experience

• 

  University of California, Davis

  May 2012 - May 2016

  Facility scheduling, upkeep, maintenance and event management at UCDavis Intercollegiate Athletics facilities including Aggie Stadium, Schaal Aquatics Center and Aggie Field Hockey Facility. Provide computer and network technical support services via telephone, email, and in person. Provide excellent interpersonal communications and customer support for interactions with coaches, staff, students, and vendors interacting with ICA via telephone, email, and in person. Maintain, effective, and timely incident response documentation in accordance with department policies, procedures, and practices. Research and learn new technologies in order to support and advise clients. Day to day facility management, maintenance, staff supervision and guest and athlete service.

  • Facilities and Event Manager - Intercollegiate Athletics

    Oct 2014 - May 2016

  • Computer Resource Specialist - Intercollegiate Athletics

    Jun 2014 - May 2016

  • Student Assistant - Intercollegiate Athletics

    May 2012 - Sept 2014
• 

  Ezra Systems

  May 2016 - Jun 2017

  Network Engineer

  Provide enterprise level networking support and services to clients. This includes but is not limited to troubleshooting network issues and building up current network infrastructure to ensure greater network capabilities and increasing network up-time.

• 

  University of California, Davis

  Jul 2017 - now

  Improve data integrity by analyzing database and developing validations and audits to improve overall data quality. Provide input on how newly acquired data should be stored in the database to best meet user needs and be consistent with existing data. Co-ordinate the distribution of update tasks to staff in other departments; help identify suitable work, staff selection, and staff training. Analyze institutional business needs, system resources, and end user needs to improve existing data entry and input processes. Independently specify, test, and debug user interfaces and SQL queries and programming code. Develop and enforce data standards. Consult with clients and recommend acquisition of new technology solutions to improve or automate existing processes; coordinate and prioritize client requests; delegate staff resources; create implementation plans and conduct project management activities. Communicate Records Management policy and procedure changes to end users as necessary. Analyze processes, create documentation, and collaborate with training staff in the development of end-user training materials. Serve as part of a team of decision makers who analyze database functionality, coding, and practices for continual improvement. Supervise programmatic data correction, including data downloading, analyzing, programmatic correction, and uploading into an enterprise scale database environment for improving and enforcing data standards. Provide overall database analysis and development across a variety of platforms. Provide general system administration, installation, file management and data transfers. Show less Provide first-tier computer and network technical support services via telephone and email. Provide excellent interpersonal communications and customer support for interactions with faculty, staff, students, affiliates, vendors, and all customers interacting with IT Express via telephone, email, and in-person at the campus' main computing help desk. As a first-tier technical support provider, report, research, troubleshoot, and resolve problems and support requests for Windows and Macintosh computer systems, data network infrastructure services, voice network and voicemail system, and their associated software and hardware. Work with various campus systems such as ServiceNow, Mothra, uConnect, Davismail, Google Administrator, Office 365, KFS, Eduroam and NOC tools. Maintain accurate, effective, and timely incident response documentation in accordance with department policies, procedures, and practices. Assist local departmental IT personal with troubleshooting needs. Show less

  • Applications Programmer IV - Advancement Services

    Jan 2022 - now

  • Applications Programmer III - Advancement Services

    Jul 2019 - Dec 2021

  • Data System Analyst II - Advancement Services

    Jul 2018 - Jul 2019

  • Data System Analyst I - Advancement Services

    Apr 2018 - Jun 2018

  • Business Technical Support Analyst II - IET

    Feb 2018 - Mar 2018

  • Business and Data Customer Support Analyst - Advancement Services

    Jul 2017 - Feb 2018