Bo Hallgren

Experience

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  Televerket

  Jan 1984 - Jan 1986

  Data Communications Specialist

  ResponsibilitySupporting and further extending the X.25 public packet-switching network Datapak

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  Ericsson Business Communication

  Jan 1986 - Jan 1988

  Data Communications Specialist

  ResponsibiityTest and verification of the Ericsson packet switching network product ERIPAX

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  Apple Computer

  Jan 1994 - Jan 1996

  Technical Leader

  ResponsibilityResponsible for the technical support given to all the Apple's repair shops in the Nordic region

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  OMX

  Jan 2001 - Jan 2002

  Head of IT Stockholmsbörsen

  ResponsibilityTechnically responsible for all the Stockholmbörsen’s trading and related systems; its operation and its developmentContributionTook strong part in the creation and development of the Nordic exchange alliance (NOREX) on technical challengesVery active in the exchange’s increased international presence, especially in the London area, on technical issues

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  OMX Technology

  Jan 2002 - Jan 2007

  ResponsibilityTo create and implement a number of more or less complex IT services globally for the OMX personnel internally as well as for its customersContributionCreated a Service Catalogue for both desktop and server related services – still in use at NasdaqOMX todayThe total service delivery was based upon the ITIL best practice for IT Service Management ResponsibilityManagement of the internal IT support at OMX for the offices in Stockholm, Helsinki, Copenhagen and LondonManagement of the near-trading environment for Stockholmsbörsen (the Stockholm Stock Exchange)Management responsibilities for personnel at the offices aboveContributionTransformed a rather chaotic national support situation to a more structured and well functioning global service

  • Product Manager

    Jan 2005 - Jan 2007

  • Support Manager

    Jan 2002 - Jan 2005
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  Cinnober Financial Technology

  Sept 2007 - Dec 2014

  ResponsibilityTo deliver and further develop the application support service for a number of Cinnober clients for which Cinnober also delivers hosting and operation servicesClients located in the US, the UK and various locations in EuropeThe services provided are highly qualified technical support for business critical, very complex systemsContributionDelivered high-quality technical support for clients and systems in many different phases of implementation and operationServices with a focus on both high performance and high availability and as a proof of that, none of the systems that was operated and support by Cinnober registered any downtime whatsoeverMy technical skills improved significantly over time and I can now claim to be rather strong in also high-performance computer systems Show less ResponsibilityTo create, implement and further develop an application support and maintenance service for the TRADExpress product-based customized solutionsTo create a support service that recognizes the Cinnober significance of being close to the customer while utilizing the gains of scale that comes from a standardized modelTo create Application Support & Maintenance and Hosting & Operations agreements templates to be used for new client contractsManagement responsibilities for support personnel in Stockholm as well as (on-site) globallyContributionCreated the Cinnober support model based upon the ITIL best practice for IT Service Management and succeeded making it light-weight enough in order not to jeopardize the requirement of being tailored for the customerSet up a fully functional application support department at Cinnober with hiring of some fifteen skilled Technical Account ManagersCreated an agreement framework for the Support and Maintenance (SMA) service as well as for the Hosting and Operation (HOA) service used for all the more recent Cinnober clients Show less

  • Technical Account Manager

    Apr 2011 - Dec 2014

  • Support Manager

    Sept 2007 - Apr 2011
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  Innofactor AB

  Jan 2015 - May 2022

  Senior teknisk projektledare

  ResponsibilityProject Manager as well as Support & Maintenance responsibilities.ITSM/ITIL implementation.Appointed Data Protection Officer with GDPR compliance responsibilities.ContributionSuccessfully delivered a number of projects - from pre-studies to full-fledged development and implementation projects related to CRM solutions for membership organizations and more.Also involved in horizontal activities in order to better align working methods in the now Nordic Innofactor. Show less

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  Axians SE

  May 2022 - now

  Senior Technical Project Manager

  Joined the group of Consultants at Axians late this spring. Amazing colleagues, indeed!Continues in the line of PM/SDM with at technical edge - now in an even more engaging environment.