Wahid Khan

Experience

• 

  Protege Global

  May 2015 - Oct 2016

  Business Development Officer

  * Handling CRM ticketing system.* Work B2B cold calling, inbound & outbound calls to engage with the third party insurance companies lawyers, adjuster's and some time with their defense attorneys to discuss the clients personal injury claims and closing deals.* Arranging medical appointments, special treatment for clients to get full compensation from the third party insurance companies.* Liaison with international clients, medical agencies, and insurance agencies.* Discuss within the company barristers when needed.* Preparing files for litigation when needed.* Work closely with legal team to bring more efficienes as necessary to increase productivity and revenue.* Preparing Excel sheet report on daily basis for quality standardization and sell record. Show less

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  Axact

  Jan 2017 - Mar 2018

  Business Development Executive

  * Entertaining multiple inbound & outbound calls, emails and live chat quires.* Record keeping and updating each individual customer information in the company provided CRM.* Handling customers calls and provide them the request information and assign ticket to the concern department.* Share and discuss daily report with manager.

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  Cleveland Bricks

  Apr 2018 - Jul 2022

  Key Contribution include:Working with team to manage real estate marketing i.e listing, properties on a different marketing platforms as well as on the company self maintained website.* Tracking and do quality assurance of all inbound and outbound calls and emails to keep the company quality standardization.* Ordering management. Placing and tracking requested orders on demand from a different online stores to keep eye on the company budget.* New customer onboarding process. Starting from scratch i.e process new customer to schedule a site visit, fill an application, do the necessary BG & credit checks reports, signing the lease and start and tracking the ledger on a monthly basis to make sure 98% collection done every month end of the month.* Property evaluation and generate monthly property productivity report and discuss in the monthly meeting with US management to take all low productive property to the selling phase when selected Start their outboarding process by following the state rules. and schedule an inspection and start selling marketing.* Daily, weekly, bi-weekly and monthly virtual meeting with US management to discuss daily operations reports and set future goals.* Discuss CRM ticketing reports with team to make sure team is working on the right path and on time.* Weekly training and development session with team to bring more efficienes and productivity in daily operations.* Extract and analysis of a different CRM reports to make sure team is achieving monthly Target on time. Show less Responsibilities:* Head three major departments: - Administration. - Marketing. - Finance.* I have worked with US native and have a good experience of working with international clients.* I have learned expertise in complex, problem solving, and team management, customer relations, financial reporting.* maintain daily, weekly, monthly and quarterly reports on excel and google sheets.* Effective spoken & written communicationand negotiations skills. Show less

  • Operation Supervisor

    May 2020 - Jul 2022

  • Task Lead - Rental Operation & Administration.

    May 2019 - Apr 2020

  • Customer Service Representative

    Apr 2018 - Apr 2019
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  WebHR

  Jul 2022 - now

  Customer Success Officer