Nitin Singh

Experience

• 

  TiE

  Jan 2002 - Nov 2003

  Senior Executive

  Senior Executive Office Operations at Kanpur Uttar Pradesh Chapter

• 

  Hero Mindmine

  Nov 2003 - Sept 2004

  Senior Executive - Operations

  Working for Hero ITES with Providean Bank and Capital One Bank processes (Inbound & Outbound) Sales and Services.Training executives for improvement.

• 

  ICICI Bank

  Sept 2004 - Aug 2007

  Customer Account Manager - RAOG & HFC

  As a CAM at the Kanpur Branch, I was responsible for disbursement & credit review of various loan products such as Auto, Personal, Two wheeler, Home & Commercial Vehicle. Apart from this PDC Banking & Customer Service were the important parameters that were looked upon alongwith the same. Audit & Compliance were the featured tools for the daily work schedule in there.

• 

  Reliance Communications

  Aug 2007 - Jun 2014

  Cluster Customer Operations & Process Lead (API)

  Worked as business analyst & handled audit operations for GSM & CDMA services of Reliance Wireless Group at Kanpur. CAF, AV/CV Management and 1'st three billers collection management.MIS & Customer Relationship Management.Significant Milestones• Rewards & Recognition – Best Cluster API Lead, Best Cluster Function – UPE Circle, for the year 2008-09• Played a rich role in successful operational implementation of the launch of Reliance GSM at Kanpur• Successfully managed operations of Project RDEL-UPE, Kanpur (assigned by Ministry of IT) for the year 2007-12. Show less

• 

  Idea Cellular Ltd

  Jun 2014 - Jul 2016

  Postpaid Service Provisioning (RJ Circle)

  • Postpaid Activations, Service Provisioning, TERM Compliance, QRC Management, Customer Communications, Postpaid Collections & Retentions, Sales & Revenue Generation.• Managing Agency for Contact Point Verification (CPV) for all 16 postpaid towns & Document Scanning and Warehousing with pick up from around 35 touch points.• Extensive experience in vendor relations and business partnership development to gain involvement and ensure high quality service.• Timely processing of the bills received from the vendors• Cost optimization and control, Ensuring Activation within TAT and rejection lesser than budgeted targets, TERM Compliance at 100% including Warehouse Audits.• Facilitating the Sales team on new process guidelines, implementation and training requirements.• Driving various process improvements for Cost optimization and enhanced Customer Acquisition Experience• Ensuring Welcome Letter Dispatch & Welcome Call process to the activated customers’ within TAT.• Beta Tester for New Product launch of Postpaid Plans / Packs / Services.Significant Milestones• Idea Excellence Award for Activation TAT Improvement (Same Day) from 39% in Aug ’14 to 76% in Jan ’15 for Rajasthan Circle. Mar ’15 Closure done at 96.5%. Mar ’16 closure done at 98.3%.• Worked on a Green Belt project for ‘Correction of mismatches in Subscriber & Feature Reconciliation’.• Worked on a TQM & Green Belt project for ‘Postpaid Activation TAT improvement’.• Worked on a Yellow Belt project for ‘3G Feature Reconciliation’, where measuring, updating & reducing the revenue loss to the Idea network.• Worked on a Yellow Belt project for ‘Reduction of Service Form Pendency’.• Worked on Yellow Belt project for ‘Reduction in rate plan change errors’.• Worked on Yellow Belt project for ‘Automation of Dedupe Process in Postpaid Activations, thus reducing • default customer re-entering’.• Worked on Yellow Belt project for ‘Reduction in Data Discrepancy for TERM Reporting’. Show less

• 

  Freelance Corporate Trainer

  Jul 2016 - Jul 2018

  Freelance Trainer

  . Training to budding managers for Communication skills, Inter-Personal skills, Personality, Leadership and General Management. • Assisting in the Skill Development, Knowledge Management & Placement arrangements.• To have knowledge, understanding and enthusiasm for creative teaching nad learning as a key to raising achievement, aspiration and motivation

• 

  Adda247

  Aug 2018 - May 2019

  Branch Manager

  Branch Sales and Training

• 

  Toppr

  Nov 2019 - Apr 2020

  Manager of Training

  Sales, Service, Product and Process training to new hires and refresher to existing employees.

• 

  Freelance Trainer

  May 2020 - now

  Corporate Sales Trainer

  Sales Training and skill development for new hires through virtual training methods. Tele Sales, Communication skills and personality building