Matthew Andrews

Experience

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  Self Employed

  Aug 1999 - now

  Freelance Writer/Editor

  I provide writing and editing services to businesses, organizations, and publications, including:• Articles for magazines and newspapers on a variety of topics• Copywriting for print and digital materials• Editing for everything from marketing copy to book-length works• Ghostwriting• Original works of fiction, poetry, and creative nonfiction

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  Prime Shine Express

  Aug 2004 - Aug 2009

  Area Manager

  I managed several store locations while assisting with a number of corporate tasks. My duties included:• Overseeing the daily operations of multiple store locations • Hiring, managing, and developing employees company-wide• Serving on the company’s Marketing Committee and contributing to marketing design and copy• Training and mentoring Supervisors and Managers• Assisted in the development of company policies and training methods

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  Western Limited

  Sept 2009 - Sept 2011

  Senior Statement Specialist

  In this role, I conducted insurance investigations (mostly workers’ compensation, subrogation, and general liability) throughout the state of California. Specifically, I:• Obtained comprehensive Recorded Statements from claimants, insureds, witnesses, supervisors, and coworkers• Wrote detailed Investigative Reports for insurance companies and attorneys• Compiled and analyzed documentation related to insurance claims• Managed a large caseload of 12-20 assignments simultaneously while still meeting deadlines • Trained and mentored new Statement Specialists• Conducted seminars on effective Recorded Statements for insurance companies• Represented the company at trade shows and conventions Show less

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  Save Mart Supermarkets

  Sept 2011 - May 2012

  Instructional Design Specialist

  I crafted training materials for the company’s many banners and divisions. My responsibilities included:• Working with Subject Matter Experts to write copy for training handbooks• Creating PowerPoint presentations for seminars• Writing and editing for company newsletters and magazines• Organizing and providing materials for special events• Producing educational films• Designing, printing, and distributing fliers, packets, cards, and other program materials• Updating existing materials in accordance with changes in relevant policies and laws Show less

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  Western Limited

  Jun 2012 - Oct 2016

  Statement & Records Department Manager / Private Investigator

  I managed a team of Field Investigators, Editors, and Administrators in the Statement and Records Departments, and I personally oversaw each investigation from beginning to end. The departments I managed handle a wide variety of assignments, including: • AOE/COE Investigations• Subrogation Investigations• General Liability Claims Investigations• Homeowners and Auto Insurance Fraud Investigations • Accident Investigations• Statements for Civil Cases• Location Services• Records Retrieval & Summaries• Harassment and Discrimination Investigations• Support for Background and Surveillance Investigations• Coordination of SIU services Additionally, I developed a Marketing Department and provided high-level oversight in this area. My work in marketing included creating and overseeing marketing campaigns, managing client relationships, coordinating speaking engagements, and tracking the effectiveness of existing marketing efforts. Show less

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  Fleet Feet Sports Aptos/Monterey

  Sept 2015 - Sept 2016

  Race Director

  I directed and oversaw running races put on by Fleet Feet Sports. My duties included:• Managing all logistics for planning and executing races• Creating courses of various distances• Marketing and promoting races to the public• Recruiting and managing volunteers• Working with timing software to ensure accurate race results

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  CalStar Unlimited

  Oct 2016 - now

  Director of Operations

  As the Director of Operations, I oversee the daily operations of the firm, including high-level case management and quality control, developing policies and procedures, managing office staff, developing business, and maintaining client relationships. I also conduct field and desktop investigations.