Lauri Keene

Experience

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  Winn-Dixie

  Jul 2002 - Jun 2004

  Customer Service Manager

  Supervised, trained, and mentored Front End associates, ensured compliance with store policiesManaged back office operations, including cash handling, vouchers, lottery, money transfers/transactions, and submitting daily, weekly, and monthly reportsScheduled cashiers, baggers, and customer service associates based on customer traffic trends and accounting for worker regulations of under 18, and part-time, employees

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  Bank of America

  May 2004 - May 2008

  ATM Deposit Teller

  Verified customer ATM deposits in a timely and efficient manner, top performer with the fastest processing time and no errors Processed customer transactions quickly and accurately, promoted to commercial drive-thru teller within six monthsAddressed customer concerns and corrected any account discrepancies

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  Army National Guard

  Mar 2008 - Apr 2014

  Senior Intelligence Analyst

  Analyzed information collected on the enemy to provide situational and predictive reports and briefings to superiors and subordinatesManaged Brigade Intel section – personnel, training, orders, travel, clearances, systems/equipment/suppliesMaintained Brigade’s security clearance access roster, managed physical and information security programsTrained my Intel section on our analysis systems (DCGS-A, MFWS), including relational databases, ArcGIS, and MS Office softwareCreated and implemented server/workstation networks for tactical operations centers Show less

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  Apple

  May 2008 - Sept 2011

  Genius Admin

  Maintained order and accuracy of repair queue and SAP parts database for the Genius team Addressed customer concerns and strived to surprise and delightManaged multiple appointment systems and verified staffing accuracyLed team who updated and maintained the aesthetics of the Brandon Apple StoreSupervised team who performed RAM installs and data transfers for customersEducated customers about Apple products and services

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  EY

  Jun 2012 - Aug 2014

  Advanced Staff - Media Research Assurance Services

  Audited numerous media companies to verify reported advertiser ratings were accurateAnalyzed server logs with Excel to recalculate client reportsDocumented client procedures and confirmed proper applicationInitiated development of Internet team’s standard operating proceduresManaged multiple projects concurrently - budgets, client meetings, requirements gathering, audit test designs for web pages and mobile applications, and drafted findings and recommendations reports

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  Air National Guard Recruiting

  Apr 2014 - Dec 2022

  Operations Manager/Weather Forecaster - Retired!

  Manage an excellent team of weather forecasters!Organize and facilitate personnel training, reviews, promotions, travel, security clearances, and payManage/maintain unit facilities, supplies, and equipmentPresent unit and personnel deployment and training statuses to command weeklyCreating standard operating procedures for dozens of unit functions and additional dutiesGaining experience to increase my weather forecasting accuracy

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  ARMA Global Corporation, A General Dynamics Company

  Apr 2016 - Sept 2017

  Designed and developed advanced/customized SharePoint team sites, libraries, lists, views, and workflows.Developed and maintained documentation, including functional and technical documentation to accompany designs.Provided training and assistance to users of SharePoint Sites. Analyzed, troubleshoot, and resolved system hardware, software and networking issues using Remedy ticketing system.Answered customer computer questions and resolved any issues that arose. Installed/imaged operating system software - supporting the migration to SOCOM network.Managed users, security groups, and workstations in Active Directory and user permissions in SharePoint 2013.

  • SharePoint Web Designer

    Jan 2017 - Sept 2017

  • System Administrator

    Apr 2016 - Dec 2016
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  Fulcrum Co.

  Oct 2017 - Nov 2018

  Logistics Planner, Graphics SME, and SharePoint Web Designer

  Same tasks as previous SharePoint Web Designer role at ARMA Global.Coordinated Directorate training events, including venue, catering, lodging, and transport.Designed/proofed event announcements/programs and training materials utilized during events, both digital and print.

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  Raytheon

  Nov 2018 - Oct 2022

  Cyber Technologist III | Sr ISSO

  Assess/monitor system compliance, audit event logs, develop security plans, and train users on Cybersecurity.Integrate new cybersecurity processes, procedures, and tools and trained team on updates.Convert Word Docs to fillable PDFs for numerous Cyber forms, creating efficiency in processes.Collaborate with teams to create, review, and update cybersecurity documentation and other technical writing.

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  Your Soul Integrated

  Oct 2022 - now

  Transformational Life Coach - Integration Specialist | Owner

  Authentically connect with client to assess current state in life, then develop plan to get them where they want to go.Graciously hold space for client vulnerability and wholehearted acceptance of client.Compassionately hold client accountable for committed to actions.