Lauri Keene

Lauri Keene

Customer Service Manager

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  • Timeline

  • About me

    Authenticity Discoverer | Transformational Life Coach | Integration Specialist | Inspirational Teacher/Speaker | MNLP, MHt, MTT

  • Education

    • Transform Destiny

      2022 -
      Master Certification Neuro-Lingusitic Programming, Hypnotherapy, TIME Techniques, Success Coaching
    • University of South Florida

      2007 - 2012
      Bachelor of Science (B.S.) Management Information Systems - Minor in Accounting
  • Experience

    • Winn-Dixie

      Jul 2002 - Jun 2004
      Customer Service Manager

      Supervised, trained, and mentored Front End associates, ensured compliance with store policiesManaged back office operations, including cash handling, vouchers, lottery, money transfers/transactions, and submitting daily, weekly, and monthly reportsScheduled cashiers, baggers, and customer service associates based on customer traffic trends and accounting for worker regulations of under 18, and part-time, employees

    • Bank of America

      May 2004 - May 2008
      ATM Deposit Teller

      Verified customer ATM deposits in a timely and efficient manner, top performer with the fastest processing time and no errors Processed customer transactions quickly and accurately, promoted to commercial drive-thru teller within six monthsAddressed customer concerns and corrected any account discrepancies

    • Army National Guard

      Mar 2008 - Apr 2014
      Senior Intelligence Analyst

      Analyzed information collected on the enemy to provide situational and predictive reports and briefings to superiors and subordinatesManaged Brigade Intel section – personnel, training, orders, travel, clearances, systems/equipment/suppliesMaintained Brigade’s security clearance access roster, managed physical and information security programsTrained my Intel section on our analysis systems (DCGS-A, MFWS), including relational databases, ArcGIS, and MS Office softwareCreated and implemented server/workstation networks for tactical operations centers Show less

    • Apple

      May 2008 - Sept 2011
      Genius Admin

      Maintained order and accuracy of repair queue and SAP parts database for the Genius team Addressed customer concerns and strived to surprise and delightManaged multiple appointment systems and verified staffing accuracyLed team who updated and maintained the aesthetics of the Brandon Apple StoreSupervised team who performed RAM installs and data transfers for customersEducated customers about Apple products and services

    • EY

      Jun 2012 - Aug 2014
      Advanced Staff - Media Research Assurance Services

      Audited numerous media companies to verify reported advertiser ratings were accurateAnalyzed server logs with Excel to recalculate client reportsDocumented client procedures and confirmed proper applicationInitiated development of Internet team’s standard operating proceduresManaged multiple projects concurrently - budgets, client meetings, requirements gathering, audit test designs for web pages and mobile applications, and drafted findings and recommendations reports

    • Air National Guard Recruiting

      Apr 2014 - Dec 2022
      Operations Manager/Weather Forecaster - Retired!

      Manage an excellent team of weather forecasters!Organize and facilitate personnel training, reviews, promotions, travel, security clearances, and payManage/maintain unit facilities, supplies, and equipmentPresent unit and personnel deployment and training statuses to command weeklyCreating standard operating procedures for dozens of unit functions and additional dutiesGaining experience to increase my weather forecasting accuracy

    • ARMA Global Corporation, A General Dynamics Company

      Apr 2016 - Sept 2017

      Designed and developed advanced/customized SharePoint team sites, libraries, lists, views, and workflows.Developed and maintained documentation, including functional and technical documentation to accompany designs.Provided training and assistance to users of SharePoint Sites. Analyzed, troubleshoot, and resolved system hardware, software and networking issues using Remedy ticketing system.Answered customer computer questions and resolved any issues that arose. Installed/imaged operating system software - supporting the migration to SOCOM network.Managed users, security groups, and workstations in Active Directory and user permissions in SharePoint 2013.

      • SharePoint Web Designer

        Jan 2017 - Sept 2017
      • System Administrator

        Apr 2016 - Dec 2016
    • Fulcrum Co.

      Oct 2017 - Nov 2018
      Logistics Planner, Graphics SME, and SharePoint Web Designer

      Same tasks as previous SharePoint Web Designer role at ARMA Global.Coordinated Directorate training events, including venue, catering, lodging, and transport.Designed/proofed event announcements/programs and training materials utilized during events, both digital and print.

    • Raytheon

      Nov 2018 - Oct 2022
      Cyber Technologist III | Sr ISSO

      Assess/monitor system compliance, audit event logs, develop security plans, and train users on Cybersecurity.Integrate new cybersecurity processes, procedures, and tools and trained team on updates.Convert Word Docs to fillable PDFs for numerous Cyber forms, creating efficiency in processes.Collaborate with teams to create, review, and update cybersecurity documentation and other technical writing.

    • Your Soul Integrated

      Oct 2022 - now
      Transformational Life Coach - Integration Specialist | Owner

      Authentically connect with client to assess current state in life, then develop plan to get them where they want to go.Graciously hold space for client vulnerability and wholehearted acceptance of client.Compassionately hold client accountable for committed to actions.

  • Licenses & Certifications

    • Tabata Bootcamp Instructor

      Jun 2015
      View certificate certificate
    • Master Certified NLP Practitioner, Hypnotherapist, TIME Techniques Practitioner, CORE Success Coach

      International Board of Coaches and Practitioners
      Sept 2022
      View certificate certificate
    • Group Fitness Instructor

      Aerobics and Fitness Association of America (AFAA)
      Oct 2013
      View certificate certificate
    • CompTIA Security+ ce

      CompTIA
      Mar 2016
      View certificate certificate
    • ITIL v3 Foundations

      AXELOS Global Best Practice
      Jul 2016
    • Bokwa Instructor

      Bokwa Fitness
      Mar 2015
      View certificate certificate
    • ITIL Intermediate - Release, Control and Validation

      AXELOS Global Best Practice
      Apr 2017
      View certificate certificate